Customer Service Representative

Customer Service Representative (Inbound Call Center)

Schedule: Must be available to work five 8-hour shifts between 5:00 AM and 10:00 PM, seven days per week. Once training and scheduling are complete, employees will be assigned a consistent set schedule based on business needs.

Work Environment: Call Center | High-Volume Customer Support

Position Overview

We are seeking customer-focused professionals to join a growing call center team. In this role, you will handle inbound customer inquiries, provide information regarding authorizations and account-related questions, and accurately document interactions across multiple systems. The ideal candidate is detail-oriented, comfortable working in a fast-paced environment, and committed to delivering exceptional customer service.

Key Responsibilities

• Handle a high volume of inbound customer calls in a professional and efficient manner.
• Make outbound follow-up calls when additional information or customer outreach is needed.
• Assist customers with authorization requests, account inquiries, and general support questions.
• Accurately document customer interactions and update records in multiple systems.
• Navigate several applications simultaneously while speaking with customers.
• Research and resolve customer concerns while maintaining confidentiality and compliance standards.
• Provide clear, accurate information and ensure a positive customer experience.
• Meet established performance expectations related to quality, accuracy, productivity, and attendance.
• Manage approximately 50-100 calls per day, depending on call complexity.

Required Qualifications

• Minimum 1 year of recent high-volume call center experience within the last 2-3 years.
• Stable work history with demonstrated job tenure.
• Strong customer service and communication skills.
• Ability to multitask across multiple computer systems and applications.
• Strong attention to detail and data entry accuracy.
• Basic computer proficiency, including navigating multiple screens and software programs.
• Ability to type 30+ WPM.

Preferred Qualifications

• Experience supporting healthcare, insurance, financial services, or other regulated industries.
• Experience handling confidential customer information.
• Familiarity with CRM systems and customer account management platforms.

Performance Expectations

• Measured on quality, accuracy, customer service, and productivity metrics.
• Ability to maintain accuracy while managing a high volume of calls and data entry tasks.
• Consistently demonstrate strong attendance and reliability.

Interview Screening Questions

Candidates should be able to provide examples of:

• Using multiple computer systems during a customer interaction.
• Learning and adapting to a new CRM or customer management platform.
• Maintaining accuracy while entering information in a fast-paced environment.
• Managing competing priorities while delivering excellent customer service.

Pre-Employment Assessments

• Typing Test: 30 WPM minimum
• Call Center Telephone Skills Assessment: 75% minimum score required

Ideal Backgrounds

• Call Center Representative
• Customer Service Representative
• Member Services Representative
• Contact Center Specialist
• Customer Support Representative
• Healthcare Customer Service Representative

This opportunity is ideal for candidates who enjoy helping customers, thrive in a fast-paced call center environment, and can confidently navigate multiple systems while maintaining a high level of accuracy and professionalism.

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Application Deadline

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.