Customer Service Representative
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | Los Angeles, California |
Compare Pay
Verified Pay check_circleProvided by the employer$15.97
$20.00
$31.19
About this job
Job Description
Job Summary
We are seeking a bilingual Customer Service Representative for a temporary opportunity in the Commerce, CA area. This role supports independent promoters and distributors by providing responsive, accurate, and friendly service through phone, email, fax, and written correspondence.
The Customer Service Representative will work in a fast-paced, team-oriented office environment where professionalism, attention to detail, and strong communication skills are essential. This is a great opportunity for someone who enjoys helping others, solving problems, learning product and business processes, and contributing to a supportive customer care team.
Key Responsibilities
- Process promoter orders, applications, returns, and related documentation with a high level of accuracy.
- Handle inbound and outbound customer service calls in Spanish and English with a caring, professional, and positive approach.
- Research and resolve customer questions through phone, email, and written correspondence.
- Maintain accurate logs, records, referral tracking, quality control documentation, and account updates.
- Coordinate with internal departments including product management, warehouse, field support, design, and recognition teams to resolve promoter requests.
- Support special projects, promotional calls, surveys, month-end close activities, and other customer support needs as assigned.
Compensation and Benefits
- Pay rate: $20 per hour.
- Job type: Contract/Temporary.
- Assignment duration: Approximately 90 days.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with a 60-minute lunch break.
- Office attendance: Daily on-site presence required.
- Location: Los Angeles, CA area, Commerce, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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This company offers growth and a great group of people to work with.
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