Dispatch

Benefits:

• Bonus based on performance
• Competitive salary
• Training & development

Position: Dispatcher
Company: All Maintenance Electric
Location: Crestwood, IL
Salary: based off experience level
Employment Type: Full-Time
 
 
 
About Us
All Maintenance Electric is a distinguished, family-owned company specializing in comprehensive electrical maintenance services. We are celebrated for our exceptional service and strong client relationships, fostering a supportive and professional work environment. As we continue to expand, we are seeking a meticulous and experienced dispatcher to join our dynamic team.
 
Job Overview
We are looking for a detail-oriented dispatch with good computer skills and communication skills.  The ideal candidate will have substantial experience in administrative roles, specifically with dispatching and creating estimates. Any knowledge in HVAC, electrical, plumbing, or handyman work will be helpful.
 
Key Responsibilities

• Data Entry: Accurately enter and update client information, job details, and other relevant data into our systems.
• Customer Communication: Respond to client inquiries by email and phone regarding work orders on scheduling, parts, completion, etc.
• Compliance and Accuracy: Ensure all data for job activities complies with company policies and procedures.
• Team Support: Collaborate with other team members to support overall office operations and efficiency.
• Tech Support: Ability to support technicians while working on site by helping troubleshoot issues, calling for increases, and communicating with vendors for techs.
• Estimates: Format technician’s quotes in our dispatch system by using their notes.  Sourcing parts that would need to be ordered.  Working with vendor to get estimate approved.
• Multi-tasking: Prioritize tasks that need to be done such as emails, answering phone calls, morning paperwork, estimates, scheduling, and technician calls. 

Qualifications

• Experience: Minimum of three years of experience in data entry, dispatch, or similar administrative roles.
• Skills: Proficiency in using invoicing software and data management systems.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational abilities to manage multiple tasks and meet deadlines.
• Problem-Solving: Capability to handle issues independently and follow directions effectively.
• Pride in Work: Commitment to delivering high-quality work and maintaining data integrity.
• Availability: Ability to work within standard business hours and flexibility to assist with additional tasks as needed.

Working Hours

• Standard Hours: Monday to Friday, 8:00 AM to 4:00 PM.
• Flexibility: Occasional availability for additional hours may be required based on business needs.

Compensation

• Competitive hourly wage based off your experience level