Client Success Manager For Real Estate

The Mission

Retain and grow Level Up REI's book of clients — expand accounts into new service lines, keep churn low, and increase the lifetime value of every customer we work with.

You'll be the connective tissue between clients and our fulfillment teams, making sure the real estate wholesalers and flippers who trust us with their marketing spend get results, stay long-term, and buy more from us as we grow.

The 12-Month Picture

If you do this job well, here's what your life looks like 12 months in:

• You've built and own a book of 50 clients.

• Those clients are using multiple of our services — not just one.

• You've maintained low churn and high client satisfaction across the entire book.

• You're seen internally and by clients as the person who makes Level Up REI's results real, not just promised.

What's In It For You

• Direct exposure to a fast-growing company. You'll work across our full service line — Meta ads, done-for-you brokerage services, and our upcoming Google Ads expansion — and shape how we retain and grow accounts as we scale.

• Real ownership. You'll manage a full book of business and have real input on process, not just execute a script.

• A proven company with a proven product. Four years in business, 100+ reviews, and one of the strongest brands in the real estate investor marketing space.

• You're joining a company that's growing fast. We get better every single day. The people who push themselves here grow with us.

Dealbreakers (Don't Apply If…)

• You're not a self-starter — you need your hand held to get things done

• You don't connect with people quickly and easily

• You can't manage high-quality work in a fast-paced, multi-account environment

• You're looking for a slow-paced, low-accountability role

We respond within 24 hours. If we want to move forward, you'll be on a call with us right away!

Website: leveluprei.io

$100,000 - $200,000

What You're Owning

Client retention and growth across Level Up REI's service lines:

• Done-for-you Meta ads

• Done-for-you brokerage services for real estate investors

• Google Ads (new service line launching soon)

You'll own the relationship from onboarding through the life of the account — running onboarding calls, staying in consistent contact with clients for maintenance and check-ins, and working directly with our fulfillment teams to make sure the work behind the scenes is actually good. Where there's an opportunity to expand a client into another service or channel based on what they need, that's yours to spot and close.

This is a relationship-and-results role. You're the person clients trust to make sure their investment is working — and the person who grows what they buy from us over time.

What You'll Own (First 90 Days)

By Day 30:

• Fully onboarded and taking on new accounts

• 10–15 accounts in your book, learning the clients, the services, and the fulfillment workflow

• Comfortable running onboarding and client-maintenance conversations solo

By Day 60:

• Nearly ramped, with 40–50 accounts in your book

• Proactively working with fulfillment teams to catch and fix issues before clients have to flag them

• Starting to identify and act on expansion opportunities across service lines

By Day 90:

• Full book of 40–50 accounts

• Hitting your churn and client satisfaction (return) targets

• Trusted to expand accounts into additional services without needing to be told to

Who Thrives Here

We're cloning specific traits. If these don't describe you, this won't work.

• You're a self-starter. Nobody has to chase you to do the work or tell you what's next.

• You connect with people fast. Clients trust you quickly, and you build real relationships, not just transactional check-ins.

• You solve problems, not escalate them. You proactively improve processes and fix what's broken instead of waiting to be told.

• You go above and beyond. Doing "what was asked" isn't the bar — you look for what else needs to happen and do it.

• You manage high-quality work under pressure. You can run a growing book of accounts in a fast-moving environment without dropping quality.

Top Brokerage is the brokerage arm of Level Up REI. We onboard 10–20 new files per day.

Across the states we operate in, we handle fulfillment for real estate investors who have contracts all over the country — title work, transaction coordination, and disposition. Our job is making sure our clients have exactly what they need to get their deals done on time and for the most profit possible.

We've facilitated over 1,000 transactions in the last 24 months, and you'll play a key role in making sure complex title issues get solved and files close on time.

Seven years in business. You'll be working with a team of winners.