Manufacturing Customer Service Specialist

Orotex is a successful global manufacturing company originating from Japan with roots in the U.S. for over 20 years. We specialize in cutting-edge noise and vibration control components for Tier 1 Automotive manufacturers.

In recent years we have almost doubled our operations and continue to successfully grow. The Orotex team takes great pride in our ability to produce and manufacture high quality parts while staying committed to environmental efforts. Orotex provides a team atmosphere and treats every member of the team like family. Join the Orotex Team, Join the Orotex Family!

Monday - Friday 8 hours

Purpose of the Position:

Provide customer service to all Orotex customer, data entry, support all department goal.

Duties and Responsibilities

• Enter customer orders and production data into Excel spreadsheets
• Enter and maintain customer orders and forecasts using Oracle/Fuuz
• Assist all customers with their needs
• Create and monitor sales orders
• Transfer forecast data from EDI to Oracle/Fuuz
• Conduct physical inventory counts as required
• Ensures all daily paperwork is completed by packers and verifies information
• Cross train in other areas and other duties as assigned or required

Qualifications

• Detailed oriented and motivated with strong analytical and problem-solving skills
• Strong computer skills (i.e Inventory systems, Excel, Word, Outlook etc.)
• Ability to work independently, excellent time management and organizational skills
• Ability to understand, speak and read English
• Previous automotive experience with high volume manufacturing preferred
• Ability to work overtime and needed
• Ability to follow written and verbal instructions
• High School Diploma or GED

Physical Requirements

• Ability to sit or stand for 8 plus hours daily
• Ability to use both hand, wrists, and arms with continual motion
• Ability to push, pull, grasp, and reach objects
• Ability to lift 50 plus pounds repeatedly
• Ability to bend, stoop and walk frequently

Working Conditions

Standard office environment. May require walking through production floor around noisy equipment.

Personal Protective Equipment Required

Safety glasses at all times, safety gloves, non-slip work shoes, ear plugs as necessary

Direct Reports

No direct reports

We offer a competitive benefits package starting after just 30 days of employment!

• Flexible schedules with remote options
• 80 hours PTO the year you begin
• 4 different medical plans (company typically covers 85-95% costs)
• Vision & Dental
• Flex spending/dependent care accounts
• Employee Assistance Program
• Company sponsored Life Insurance, Accidental death, short-term & long-term
• 401K with company match
• 9 paid Holidays
• Company BBQs & Holiday parties
• Employee engagement: Employee of the Month, Safety Bingo, Anniversary Awards and much more!

We are an Equal Opportunity Employer and value diversity. All employment is decided based on qualifications, merit, and business need.

Offers of employment are contingent upon satisfactory completion of a drug screen, background check, and physical.