Office Administrator / Operations Coordinator

Alexander Walker Homes is a growing, family-owned real estate investment and property management company serving Central Ohio. We own, renovate, and manage residential rental properties while providing quality housing and exceptional service to our tenants.

We’re building a company focused on organization, accountability, and doing things the right way. As we continue to grow, we’re looking for someone who wants to become an important part of our team—not just another employee.

As a small, owner-operated company, our schedule reflects that reality — construction and rental property management don't run on a strict 9-to-5. Weather delays, subcontractor scheduling changes, and tenant needs mean some flexibility is part of the job. 

Position Overview

The Office Administrator / Operations Coordinator serves as the administrative hub of our company, keeping our property management, residential construction, and office operations running smoothly every day- on time and on budget. This person owns the day-to-day administrative workflow so ownership isn’t pulled into routine coordination: processing invoices, managing work orders, supporting tenants and vendors, and keeping financial records up-to-date and organized.

This position reports directly to ownership and is responsible for overseeing administrative processes, supporting tenants and vendors, organizing financial records, managing work orders, and ensuring important tasks don’t fall through the cracks. The ideal candidate enjoys staying organized, solving problems, learning new technology, and taking ownership of their work.

As new rental properties or build-to-rent projects are added to the portfolio, standard administrative and property management absorption up to the capacity threshold is expected as part of core operational duties. 

Schedule

• Full-time (40 hours per week)
• Typically Monday–Friday during normal business hours
• Optional Hybrid schedule with approximately 50% in our Powell office and 50% working remotely after initial training
• Periodic participation in a scheduled after-hours/weekend on-call rotation 

Responsibilities

• Oversee and manage daily workflows for internal office staff, including administrative interns/support staff.
• Conduct regular check-ins, review accounting entries/reconciliations for accuracy, assign daily task priorities in AppFolio/Trello, and ensure consistent adherence to company SOPs.
• Identify operational bottlenecks, streamline delegation between property management tasks and financial operations, and assist in onboarding/training future administrative hires as the company grows.
• Process vendor invoices, receipts, and bills using our accounting and property management software
• Coordinate bill payments and maintain up-to-date organized financial records
• Reconcile bank and credit card accounts
• Organize and maintain digital company files and documentation
• Coordinate maintenance requests and ensure timely follow-up with vendors and tenants
• Oversee leasing and tenant communications
• Coordinate vendor scheduling and monitor work order completion
• Maintain accurate records within AppFolio and other company software
• Manage bookkeeping and administrative accounting tasks
• Quarterly review of budgets to ensure accuracy and efficiency
• Help develop and improve office systems, workflows, and organizational processes
• Provide administrative support to company leadership and assist with special projects as needed

Qualifications

We’re looking for someone who is:

• Highly organized with exceptional follow-through
• Self-motivated and able to work independently
• Friendly, professional, and customer-service oriented
• Tech-savvy and comfortable learning new software quickly
• Detail-oriented with excellent accuracy
• Able to prioritize multiple tasks in a fast-paced environment
• A strong written and verbal communicator
• Dependable, trustworthy, and takes pride in producing high-quality work
• Someone who enjoys improving systems and making businesses operate more efficiently

Preferred Experience

• Office administration or operations experience
• Bookkeeping or basic accounting experience
• Bank and credit card reconciliations
• Experience with Google Workspace (Google Docs, Sheets, Calendar) and Microsoft Office
• Experience using AppFolio or similar property management software
• Experience working for a property management company, real estate investor, construction company, or home service business (HVAC, plumbing, electrical, roofing, etc.)
• QuickBooks experience is a plus

What We Offer

• Competitive compensation based on experience 
• Optional Flexible hybrid work environment
• A positive, family-owned culture where your work truly matters
• Opportunity to grow into additional responsibilities as the company continues to expand
• Direct collaboration with ownership and the ability to make a real impact on the business

If you’re someone who loves organization, enjoys creating order from chaos, and wants to help build a growing company, we’d love to hear from you.

Alexander Walker Homes is a residential real estate development and construction brand operating across central Ohio. We acquire, renovate, and build from the ground up — holding most assets as long-term rentals while selectively developing new construction. We run a lean, high-standards operation. We do things once, and we do them right.

As a small, owner-operated company, our schedule reflects that reality — construction and rental property management don't run on a strict 9-to-5. Weather delays, subcontractor scheduling changes, and tenant needs mean some flexibility is part of the job.