Cross Dock Manager

Job description:

Job Summary

Manage the day-to-day activities of the cross-dock associates. The supervisor directs teams of employees to meet the safety, quality, and productivity goals of the operation.

Responsibilities

• Ensure housekeeping and cleanliness of all work areas. Ensure products are placed in the proper receptacles. Ensure dock areas, aisles, break areas, bathrooms and shipping offices are organized, clean, free of debris, and in good working condition.
• Effectively schedule allotted staff to cover all departments over a 7-day workweek.
• Establish and hold daily departmental start-up meetings to communicate daily volumes, establish expectations, and safety topics.
• 1⁄2 hour prior to shift prepares for the shift turnover meeting and reviews the following:
• Inbound volumes for the day
• Review all HOT and cross-dock vendor receiving/shipping status.
• Review the remaining carry over work that needs to be completed, call offs, and scheduled over time
• Ensure all safety policies are followed and training is completed as required.
• Ensure all products are received and put away properly.
• Implement auditing procedures as needed
• Coordinate with yardmen to ensure proper trailers are backed in for the outbound loading process.
• Communicate with transportation the status of loads and any expected delays in meeting required completion times.
• Manage the implementation of new company policies and procedures.
• Work closely with staff to insure that quality and productivity requirements are maintained and communicated to each associate
• Research and assist the Operations Manager and the Department Manager in responding to “mis-ship” complaints from the customer.
• Review and validate daily and weekly timesheets for payroll purposes
• Other duties and responsibilities as assigned.

Product Responsibility:

• Assure accuracy and efficiency in receiving, storage and shipping of quality merchandise by performing daily visual checks.
• Work closely with Inventory Control to communicate inventory issues.
• Control In-house damage costs through associate awareness and discipline.