***DIRECT HIRE***Medical Assistant (On-Site/AZ)

Traditional Schedule M-F, No Hybrid or Remote option

The Medical Assistant supports the P3CM Medical Management process by combining clinical experience with administrative and clerical functions. This role facilitates communication between patients, providers, and internal teams, ensures accurate documentation and case tracking, and supports utilization management and case management activities. The position requires medical assistant certification with strong organizational, communication, and technical skills to ensure high-quality, cost-effective care and efficient departmental operations.

Essential Duties and Responsibilities

Clinical Functions:

• Provide utilization review services using evidence-based guidelines.
• Support disease and case management processes.
• Maintain compliance with state scope of practice.
• Perform duties in an ethical manner

Administrative Functions:

• Answer and route phone calls; relay messages to appropriate staff.
• Enter and update case referrals in the medical management software.
• Prepare and send introductory packets, closure letters, and satisfaction surveys.
• Maintain secure filing systems for closed cases.
• Support Utilization Management by mailing letters, copying/faxing records, and contacting providers.

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Proficiency in medical terminology, data entry (45+ WPM), and Microsoft Office.
• Familiarity with ERISA and URAC standards preferred.
• Analytical thinking and ethical decision-making.
• Strong verbal and written communication.
• Time management, multitasking, and prioritization.
• Team collaboration and adaptability.
• Proficiency in technology and electronic health systems.
• Cultural sensitivity and patient advocacy.

Education & Experience

• Minimum 3 years of clinical experience.
• High school diploma required.

Required Licenses And/Or Certifications
Certified Medical Assistant