Technical Specialist - Customer Service Portals

Summary:

The Technical Specialist – Customer Service Proposals is responsible for coordinating the

development of customer service proposals tailored to each customer’s specific needs. This

includes solutions for Spare Parts, Rebuild, Service, and Training. The role also ensures accuracy,

efficiency, and cost optimization in all proposals while continuously identifying opportunities to

reduce costs and improve processes.

Primary Responsibilities:

• Read and interpret customer specifications
• Coordinate and lead engineering review meetings with project teams
• Draft proposal documents using Microsoft Word and Excel
• Conduct thorough reviews of quotes to ensure accuracy
• Develop cost grids outlining material and labor costs
• Coordinate and lead proposal review meetings as needed
• Interface with customers as required
• Collaborate with engineering, purchasing, Product Data
• Management, and material planning teams
• Implement strategies to drive cost reduction and process improvements

Required Qualifications:

• Associate’s degree in Business Administration or a related field, or equivalent relevant experience
• Minimum of two (2) years of experience in material management, inventory control, sales, or a related field
• Familiarity with part numbering, revision control, and BOM structures
• Proficiency in Microsoft Excel, including the ability to create macros
• Proficiency in Microsoft Office applications, including Windows and PowerPoint
• Ability to quickly develop technical product knowledge
• Knowledge of spare parts and BOM structures

Preferred Qualifications:

• Bachelor’s degree
• Experience with Oracle systems
• Advanced Excel skills, including macro development

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.