Marine Service Writer

We are a family-owned marine business in Norfolk VA looking for a dependable and customer-focused Marine Service writer to be the first point of contact for our customers. This role is essential to keeping our service and parts departments running smoothly while delivering a positive experience to boaters of all backgrounds and experience levels.
Key Responsibilities

Greet, check in, and check out service and parts customers in a friendly and professional manner

Answer phones, schedule appointments, and assist walk-in customers

Look up, identify, and help customers find marine parts

Assist with parts ordering, receiving, and maintaining accurate inventory

Coordinate with service manager and office manager to ensure efficient workflow

Maintain a clean and organized front desk, parts counter, and common areas

Provide excellent customer service while handling a wide variety of customer personalities and needs

Assist with general cleaning duties as needed

Support special events, including working weekends during the busy season and the annual boat show

Qualifications & Skills

Strong customer service and communication skills

Ability to multitask in a fast-paced environment

Comfortable using computers, inventory systems, and lookup tools, must be proficient in Excel and Word

Detail-oriented and organized

Reliable, punctual, and team-oriented

Boat or marine knowledge is a plus, but not required (willingness to learn is essential)

Work Schedule & Availability

Regular hours: Monday–Friday, 8:30 AM – 5:00 PM (or until last customer leaves)

Must be available to work the weekend of the boat show

Benefits

Company Medical and dental plans for all full-time employees after 60 days

Stable employment with a family-owned business

Supportive team environment and opportunities to grow marine knowledge

The Pelican's Nest Marina is a full service marina, boat dealership and service facility in the Norvella area of Norfolk. The company recently relocated to a 23000 sq ft service center