Cash App Specialist

Cash Application Specialist

Pay: $27–$29 per hour
Employment Type: Contract-to-Hire

Schedule: Five days onsite during the contract period; eligible for one remote day per week upon permanent hire

Position Overview

A national leader in the facility services industry is seeking a detail-oriented Cash Application Specialist to join its Shared Services Center.

This position is responsible for accurately posting customer payments, reviewing remittance information, researching unapplied cash, resolving payment discrepancies, and supporting account reconciliations in a high-volume environment.

The ideal candidate will have previous cash application or accounts receivable experience, strong analytical and customer service skills, and experience working with an ERP system. Experience with Microsoft Dynamics 365 is highly preferred.

Key Responsibilities

• Process and apply high-volume customer payments received through lockbox, ACH, wire, virtual card, check, and other payment methods.
• Review remittance information and accurately apply payments to the appropriate customer accounts and invoices.
• Research and resolve unapplied cash, unidentified payments, short payments, deductions, overpayments, and other discrepancies.
• Contact customers and internal teams to obtain missing remittance information.
• Maintain accurate records of payment activity, research, and resolution status.
• Monitor unapplied cash and payment exceptions, ensuring timely follow-up and resolution.
• Assist with daily cash reconciliations and resolve posting differences.
• Support month-end close by ensuring assigned payments and exceptions are processed or properly documented.
• Follow established cash application procedures, internal controls, and documentation requirements.
• Escalate complex payment issues or unresolved discrepancies to Cash Application leadership.
• Partner with Accounts Receivable, Billing, Treasury, Operations, and other business teams to resolve account and payment issues.
• Assist with process documentation, system testing, training, and continuous improvement initiatives.
• Protect confidential customer and company information.
• Perform additional cash application and Shared Services duties as assigned.

Required Qualifications

• At least two years of experience in cash application, accounts receivable, payment processing, or a related accounting function.
• Experience processing customer payments in a high-volume environment.
• Working knowledge of ACH, wire, lockbox, check, virtual card, and remittance processing.
• Experience researching unapplied cash, payment exceptions, and account discrepancies.
• Experience working with an ERP or financial management system.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Professional written and verbal communication skills.
• Ability to work independently and collaborate effectively within a team.

Preferred Qualifications

• Experience with Microsoft Dynamics 365.
• Previous Shared Services Center experience.
• Experience supporting multiple business units, entities, or operating locations.
• Familiarity with bank reconciliations and month-end close processes.
• Associate or bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

What We’re Looking For

• Accuracy and attention to detail
• Accountability and dependability
• Strong customer service skills
• Analytical thinking and problem-solving
• Organization and time management
• Clear and professional communication
• Collaboration and teamwork
• Adaptability and willingness to learn
• Commitment to internal controls and established procedures

firstPRO 360 is a professional recruitment firm that has been providing talented professionals with opportunities since 1986. We invest in building relationships with people and businesses to benefit the communities that we live and work in.

Our success is built on a foundation of absolute integrity and the highest dedication to providing value both within and beyond our organization.