Clinic Manager

Clinic Manager – FQHC

Position Summary

The Clinic Manager is responsible for the daily operations and staff coordination of a small FQHC clinic serving the community. This hands-on leadership role oversees approximately 12 employees, including front desk staff, medical assistants, and the chronic care team. The Clinic Manager ensures efficient clinic operations, effective patient flow, quality patient care, staff accountability, and compliance with organizational and regulatory requirements.

Key Responsibilities

• Oversee daily clinic operations, workflows, staffing, and patient flow.
• Schedule and coordinate coverage for medical assistants, front desk, and chronic care team members, including absences and staffing changes.
• Supervise, coach, and support clinic staff; provide feedback, address performance concerns, and promote teamwork and accountability.
• Coordinate medical assistant assignments and ensure appropriate support for providers and patients.
• Oversee front desk functions including scheduling, registration, check-in/check-out, telephone communication, and patient access.
• Coordinate chronic care team workflows and support effective communication between care team members and providers.
• Monitor clinic productivity, patient access, wait times, staffing needs, and other operational measures.
• Work with providers and clinical leadership to identify and resolve workflow or patient-care issues.
• Promote excellent customer service and respond appropriately to patient concerns and complaints.
• Support quality improvement initiatives, FQHC requirements, UDS-related activities, and organizational performance goals.
• Ensure staff follow organizational policies and applicable HIPAA, OSHA, infection prevention, safety, and regulatory requirements.
• Participate in hiring, onboarding, training, staff meetings, performance evaluations, and ongoing staff development.
• Maintain effective communication with clinic leadership, providers, staff, and other departments.
• Serve as a hands-on operational leader and resource for staff in a fast-paced community health setting.

Qualifications

Required:

• Associate's or bachelor's degree in healthcare administration, business, public health, or related field; equivalent experience may be considered.
• 2–3 years of healthcare, clinic operations, or medical office management experience.
• Previous supervisory or team-lead experience.
• Knowledge of outpatient clinic workflows, scheduling, and patient access.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a team environment.
• Experience with electronic health records and standard office technology.

Preferred:

• Experience in an FQHC, community health center, primary care, or safety-net healthcare setting.
• Experience supervising medical assistants, front desk staff, care coordinators, or chronic care teams.
• Familiarity with UDS, quality measures, team-based care, and quality improvement.