Customer Service Support Lv1

Job Title:       Customer Service Support Lv1

Client:            Food Manufacturing Company

Location:         Wichita, KS 67202

Duration:         5 Months (possibility of extension)

Shift:               Friday-Sunday 10:00AM -8:00PM and Monday 7:00AM-5:00PM

Key Responsibilities:

• Support routine customer-enabling activities within the order management process.
• Assist with order intake, confirmation, processing, and fulfillment activities in accordance with established procedures.
• Identify potential obstacles within the internal order management process and coordinate with relevant teams to support corrective actions.
• Provide internal stakeholders with timely updates regarding order status, issues, and required actions.
• Assist in preparing and maintaining order-related documentation as outlined by established processes.
• Support the resolution of basic administrative and clerical issues related to order confirmation, processing, and fulfillment.
• Assist with simple customer orders by verifying credit, contract, pricing, inventory allocation, and transportation availability.
• Follow standard procedures for maintaining and communicating order status, invoice information, and contract balances.
• Provide customer-facing representatives with the information required to complete and fulfill customer orders.
• Handle moderately complex clerical, administrative, technical, and customer support activities under general supervision.
• Escalate complex issues to the appropriate internal teams or personnel for resolution.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications:

• High school diploma, secondary education, or equivalent.
• Minimum of 2 years of related work experience.

Preferred Qualifications:

• Experience in customer service, order management, administrative support, or a related field.
• Strong organizational and communication skills.

Ability to follow established procedures and accurately manage order-related information

 
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As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.