Dispatcher

We are looking for an experienced Dispatcher to join our team and help coordinate daily service operations. The Dispatcher plays a key role in ensuring customers receive timely, professional service while helping technicians stay organized and efficiently scheduled.

Responsibilities

• Schedule and coordinate service calls as they are received.
• Dispatch and debrief service technicians after completion of calls when needed.
• Organize and maintain the dispatch board and technician schedules.
• Assign technicians based on availability, location, skills, and business needs.
• Communicate clearly and professionally with customers, technicians, and department leadership.
• Monitor changing schedules and make adjustments as needed.
• Follow up with customers regarding pending and recommended work using the pending work log.
• Monitor and report technician arrival times.
• Respond quickly to unexpected schedule changes and service needs.
• Follow and implement department policies and procedures.
• Maintain accurate dispatch information and documentation.
• Support efficient daily service operations and contribute to a positive team environment.

Qualifications

• 3+ years of Dispatcher experience required.
• ServiceTitan experience required.
• Strong knowledge of dispatch operations and scheduling.
• Exceptional customer service skills.
• Excellent communication and problem-solving abilities.
• Strong organizational and multitasking skills.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to prioritize tasks and make sound decisions under pressure.
• Strong attention to detail.

Physical Requirements

• Ability to lift, push, pull, and/or move up to 25 pounds.
• Regularly required to sit, stand, walk, stoop, bend, squat, open doors, and climb or descend stairs.
• Ability to operate standard office equipment, including computers, phones, copiers, fax machines, and scanners.

Work Environment

• Climate-controlled office environment.