Security Ops Center Agent

2nd Shift - 1600-0030 (1 position)
3rd Shift - 0000-0830 (1 position)

POSITION OVERVIEW:
Monitor security systems for threat detection and act as a single point of contact for escalation of security events.
ESSENTIAL FUNCTIONS:

• Ensure adherence to Standard Operating Procedures (SOPs) for incident response, documentation and escalation
• Monitor perimeter detection systems, voice-down technology, gate and visitor management platforms and alerting systems
• Monitor social media platforms for threats to employees/assets and initiate response as deemed necessary according to policy and procedure
• Coordinate with appropriate defined employees, leadership, departments and external agencies during emergencies
• Assist field security to support investigations by researching and providing information and timelines
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.
QUALIFICATIONS:

High School Diploma or General Education Diploma (GED) plus two (2) years' of administrative support experience

Experience in security related area, preferred

Good interpersonal, time management and organizational skills with ability to multi-task

Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook

Strong verbal and written communication skills

Ability to work independently and as a team member

Must complete required training and obtain certifications

Knowledge of incident management systems and reporting tools, preferred

Proficiency with security technologies (VMS, access control, visitor management, mass notification systems), preferred

Experience with workplace violence and/or corporate security investigations, and compliance standards, preferred

WORKING CONDITIONS:

Some travel may be required

Weekends are required

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.