Collections Specialist

We are looking for a Collections Specialist to support accounts receivable operations for a machinery manufacturing organization in Troy, Ohio. This Long-term Contract position focuses on maintaining timely payment activity, keeping customer accounts current, and helping the finance team preserve steady cash flow through accurate billing and account follow-up. The ideal candidate brings a practical understanding of collections, payment application, and account research, along with the communication skills needed to work effectively with both customers and internal teams.

Responsibilities:
• Oversee customer invoicing and payment activity by reviewing transactions, matching receipts, and confirming account balances are recorded correctly.
• Track receivables aging and take timely action on overdue accounts through careful outreach and consistent follow-up.
• Research billing concerns, short payments, and disputed charges to identify root causes and drive resolution.
• Update account histories with accurate records of payment status, collection efforts, and customer communications.
• Post incoming payments and allocate cash receipts to the correct customer accounts in a timely manner.
• Produce regular accounts receivable and collections summaries to provide management with visibility into outstanding balances and trends.
• Partner with sales, customer service, and accounting teams to resolve account issues that may affect payment timing.
• Assist with month-end close tasks related to receivables, including reconciliations and reporting support.
• Recommend process improvements that strengthen collection performance and help reduce delinquent balances.• Previous experience in collections, accounts receivable, billing, or a related accounting function.
• Working knowledge of receivables practices, account reconciliation, cash application, and aging analysis.
• Proficiency with Microsoft Excel and experience using accounting or ERP systems.
• Strong written and verbal communication skills with the ability to handle sensitive customer interactions professionally.
• High level of accuracy, organization, and attention to detail when managing financial records.
• Ability to investigate discrepancies, solve problems efficiently, and manage multiple priorities independently.
• Associate’s or bachelor’s degree in accounting, finance, or a related field is preferred.
• Experience with commercial collections, consumer collections, credit and collections processes, or billing collection activities is a plus.