Property Manager

POSITION DESCRIPTION

Property Manager

Department: Operations Reports To: Regional Property Manager FLSA: Exempt

POSITION OVERVIEW

The Property Manager is the operational leader of the community who is accountable for its financial performance, its people, and the experience of every resident who calls it home. This role owns the full scope of on-site operations: leading the leasing and maintenance teams, managing the operating budget, and driving the occupancy and revenue outcomes that protect and grow the owner's investment.

KEY RESPONSIBILITIES

Financial Performance & Reporting

• Own the property's operating budget, monitoring income and expenses monthly to achieve NOI targets.

• Review and analyze weekly and monthly operational and financial reports, identifying variances and implementing corrective action.

• Manage delinquency proactively through consistent follow-up, payment plan enforcement, and timely initiation of legal proceedings when necessary.

• Approve invoices, purchase orders, and vendor payments in accordance with budget authority and company policy.
• Prepare accurate and timely owner reports that communicate performance, risks, and forward-looking recommendations.
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Leasing & Occupancy

• Maintain occupancy and revenue goals by overseeing the leasing process from lead generation through lease execution.

• Coach the leasing team on sales technique, follow-up cadence, and conversion performance.

• Monitor market conditions, competitor pricing, and demand trends to inform pricing and concession strategy.
• Ensure all lease documentation, applications, and move-in procedures are completed accurately and in compliance with company policy.
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Resident Experience

• Maintain the standard for resident communication, responsiveness, and service delivery across the entire team.

• Oversee the resolution of resident concerns and complaints, intervening directly on complex or escalating situations.

• Lead retention efforts including lease renewal outreach, resident engagement initiatives, and move-out recovery conversations.