Showroom customer service representative

Nicolock Paving Stones is seeking to hire a Showroom Customer Service Representative in new Pineville, NC location.

This is the first of its kind paving stone and outdoor living showroom. We need to hire a high energy individual to support in growing the market share business. Full-time.

*Must have availability to work weekends. 35+ hours 5 days a week

The right candidate must have high energy, be communicative and be excited about making an impact on customer services and growing the business. As a Showroom Customer Service rep. you will be delivering exceptional experience for our retail customers, helping them to create their dream backyard oasis. The ideal candidate must have a background in retail/contractors experience.

Responsibilities:

- Meet and greet customers.

- Track and enter new customers into our system and set up design appointments with customers that visit our stores. Increase sales through developing relations with new and existing customers.

- Manage the end-to-end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, etc.

- Managing a customer lead and generating appointments & managing outstanding quotes to ensure sales are converted.

- Listen and capture customer requirements to ensure the design meets or exceeds customer expectations on their backyard oasis.

- Generate inspirational designs from customer requirements using our outdoor kitchen designing software.

- Organize store merchandise with the customer’s goals in mind.

- Able to deliver world-class customer service.

- Implementing and developing an effective sales strategy to drive sales.

- Create eye-catching product displays at our retail location.

- Rotate, stock, and price store merchandise.

- Maintaining an accurate record of all leads, customers’ accounts and sales by using CRM software.

- Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials.

- Keeping abreast of latest industry product developments by attending meetings, training workshops, and industry events.

- Strategically negotiating with potential and existing customers to close sales.

- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds and stand for long periods of time.

- Promote a positive culture of teamwork, inclusion, and collaboration.

- Maintain familiarity with current vendor promotions and special services.

Requirement:

- High school diploma, or GED.

- You must work in a retail/contractor’s environment.

- You have 6 months’ experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

- You can read, write, and perform basic arithmetic (addition and subtraction).

- You can work nights and weekends as required.

- You’re customer-focused and goal-oriented.

- You have experience using a computer and are able to use design programs which includes inputting, accessing, modifying, or outputting information.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour