Customer Service Representative Inside sales

Inside Sales Associate

Inside sales manager responsibilities:

● Sales Order Processing - Order Entry

● Sales Quote Entry - Responding to customer email quote requests.

● Assist CSR team with customer order prioritization and management.

● Excellent attention to detail and strong analytical skills to review product requirements and assess feasibility.

● Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and customers.

● Ability to adapt to changing requirements and work under pressure.

● Interacts with customers daily by answering their questions and directing them to the appropriate service for their needs

● Collaborate with other departments to achieve organizational goals

● Supports aerospace-specific customer requirements and proper management and reviews of documentation, training records, customer quality clauses and compliance with industry standards (AS9100, Nadcap etc.)

● Proficiency in using computer software, including Google Suite (Gmail, Meet, Docs, Sheets, Slides, Calendar) and/or MS Office Suite (Word, Excel, and Outlook). Google Suite preferred

● Experience with Enterprise Resource Planning (ERP) or Inventory Management System (IMS) is preferred

Minimum qualifications:

● Experience in inside sales or customer service

● Experience managing customer quotes and entry level product portfolio questions

● Proficiency in Microsoft Office Suite; Google Suite a plus

● ERP experience required (ex: SAP, NetSuite, X3, etc.)

● Highly organized and detail-oriented

Preferred qualifications

● 1-2+ years of experience in inside sales or customer service

● Interpersonal skills

● Problem-solving skills

● Ability to maintain customer confidentiality

● Ability to work collaboratively