Principal Office Assistant for the Treasurer/Collector Division

The Town of Falmouth welcomes applications for a detail-oriented, customer-service-focused Principal Office Assistant to join the Treasurer/Collector Division of the Finance Department. This position processes municipal payments, maintains and reconciles financial records, assists with account collection, and provides service to residents and other customers.

This is a full-time, year-round, benefit-eligible position that works 37.5 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m., with a one-hour unpaid lunch break.

The Principal Office Assistant works independently in a busy, public-facing office that requires the ability to remain productive and accurate amid frequent interruptions while providing welcoming, accessible, and respectful service to all members of the community.

Under the general supervision of the Treasurer/Collector or designee, key responsibilities include:

• Processing payments for real estate and personal property taxes, motor vehicle and boat excise taxes, water and sewer charges, mooring bills, parking tickets, and other municipal accounts;
• Posting payments and abatements; preparing and reconciling deposits, refund schedules, departmental receipts, reports, and related financial records; and coordinating with the Assessor’s Office regarding uncollectible accounts and related reconciliations;
• Processing tax-title payments and preparing deed-redemption certificates, certificates of municipal liens, and releases of betterments;
• Supporting delinquent-account collection, researching account discrepancies, and assisting customers with complex account questions;
• Assisting with tax bills, notices, tax-taking preparation, and authorized Registry of Motor Vehicles transactions;
• Issuing beach and waste-management facility permits and responding to inquiries from residents, property owners, attorneys, financial institutions, Town departments, and government agencies; and
• Cross-training in assigned customer-service, payment-processing, recordkeeping, and other administrative functions within the Treasurer/Collector Division and the Finance Department and providing coverage or assistance as needed.

Minimum Qualifications: High school diploma or equivalent and a minimum of four (4) years of experience involving customer service and financial transactions, bookkeeping, account processing, or responsible office administration; or an equivalent combination of education, training, or experience that demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position. Working knowledge of office procedures and basic bookkeeping or financial-recordkeeping practices is required.

The successful candidate will have meticulous attention to detail; strong customer service, organizational, communication, and computer skills; and the ability to work independently and accurately, prioritize competing responsibilities, and remain calm and professional during difficult or sensitive interactions. The position requires the ability to learn multiple financial and governmental software systems and to obtain and maintain any Registry of Motor Vehicles security clearance required for assigned duties.

Selected applicants will be invited to complete a skills screening as an initial step in the evaluation process.

Anticipated Starting Hourly Rate: Step 1 ($30.13/hour) to Step 3 ($32.59/hour), commensurate with qualifications and experience, with eligibility for annual advancement along the 7-step pay scale.

The Town offers a comprehensive benefits package that includes 13 paid holidays per year; vacation, sick, and personal leave; professional development opportunities; a Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability plans; enrollment in the Town’s defined-benefit pension plan; and voluntary pre-tax and Roth 457(b) plans.

Preference Date to Apply: Monday, October 12, 2026. The position will remain open until filled, but candidates who apply by the preference date will receive priority consideration. Candidates are strongly encouraged to upload a cover letter and resume with their application.

How to Apply: Please apply directly via the Town of Falmouth Employment page at: https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings

About the Town of Falmouth as an Employer: The Town of Falmouth is a people-centered municipality committed to public service excellence. We strive to foster an inclusive and supportive work culture grounded in professionalism, collaboration, and accountability, and we invest in our employees through ongoing training and professional development opportunities.

We are proud to be an Equal Opportunity Employer and welcome applications from all qualified candidates. The Town offers competitive compensation, and benefit-eligible positions offer comprehensive health, dental, and vision insurance and other valuable benefits, and include participation in the Town's pension plan. All applicants must be able to interact and work effectively and respectfully with individuals and groups of various abilities, cultures, backgrounds, ages, and identities.

Located on the southwest tip of Cape Cod, Falmouth is a vibrant coastal community comprised of eight villages and seven historic districts. With a year-round population of approximately 32,500 that nearly triples during the summer season, Falmouth offers a unique blend of scenic beauty, historic charm, civic engagement, and organizational excellence. The Town strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all.