Clinic Manager - PDHHD

• Provide overall supervision to the assigned clinic.
• Reviews physician lab orders for accuracy in the Medical Information System as required.
• Maintains appropriate skill level in the operation of all home dialysis therapy equipment including the ability to troubleshoot equipment problems with the patient via telephone.
• Work with physicians and RNs to increase patient census.
• Promotes operational efficiency and works to achieve quality goals.
• Responsible for QAPI assigned clinic & participates in Governing body meetings.
• Ensures adequate staffing.
• Processes the time cards, time-off requests, and time card approvals for the team along with the necessary paperwork provided to HR.
• Ensures nursing staff is providing quality and appropriate patient care that meets or exceeds company and regulatory standards.
• Participates in staff training and orientation of new staff as assigned.
• Assists in the identification and evaluation and selection of candidates for the Dialysis Program, including assessment of patients’ home environment.

• Trains home patients and their families on the safe and effective operation and maintenance of all specific equipment through a formal Dialysis Training program.
• Educates patients and family regarding End-Stage Renal Disease (ESRD) and information specific to all Treatment Options available to patients with ESRD.
• Provides ongoing education to patients regarding their dialysis care, peritoneal or vascular access, and home dialysis therapy, medications, and other related health conditions.
• Provides oversight, supervision, and ongoing support to the Dialysis RN/PD and HHD staff.
• Provides oversight and supervision of all Patient Care Technicians/Staff Assistant Caregivers.
• Communicates patient-related issues to the Clinical Area Manager or the Director of Operations and the patient’s physician as needed.
• Reports adverse patient events at home or in the facility/clinic as well as equipment and technology-related problems to the Clinical Area Manager or the Director of Operations
• Maintains appropriate skill level in the operation of all home dialysis therapy-related equipment, including the ability to troubleshoot equipment problems with the patient via telephone.
• Other duties, as assigned.

• Responsible for supporting the values and customer service standards of HDS/DCC.
• Accountable for outstanding customer service to all staff, clients, and vendors.
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

• Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word, and Excel a must;
• Good presentation & communication skills
• Must be productive & resourceful with the ability to meet deadlines
• Excellent leadership skills

• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

• A licensed RN, BSN preferred
• Current CPR card
• 2 – 3 years nursing experience required

Voluntary Benefits:

• Medical, Dental & Vision Insurance
• Hospital Indemnity, Critical Illness, Accident Insurance & Long-Term Disability
• Voluntary Life and AD&D
• Flexible Spending Account (FSA) & Health Savings Account (HSA) 

Company-Paid Benefits: