Front Desk Sales Associate

Front Desk Sales Associate

The Camp Transformation Center

The Front Desk Sales Associate is the first point of contact for members and prospective members. This is a sales-focused role that combines excellent customer service with consistent phone outreach, appointment booking, tours, membership enrollment, and product sales. The associate helps create a welcoming, organized, and safe environment while working toward the location’s sales goals.

Essential Duties and Responsibilities

Sales and Lead Follow-Up

• Respond promptly to inquiries by phone, text, email, social media, and in person.
• Make daily outbound calls to new leads, past prospects, trial participants, and members due for follow-up.
• Ask questions to understand each prospect’s goals, explain relevant programs and membership options, address objections, and confidently ask for the sale.
• Book appointments over the phone, confirm them, and follow up with prospects who miss or need to reschedule.
• Give engaging facility tours and clearly explain The Camp’s classes, programs, pricing, and enrollment process.
• Close membership, challenge, and program sales; complete agreements, collect payments, and enter accurate information into the system.
• Promote and sell supplements, merchandise, and other offerings.
• Track calls, appointments, follow-ups, and sales activity; keep prospect records current.
• Work with the Camp Director and team to meet individual and location sales goals.

Phone Etiquette and Communication

• Answer calls promptly with a friendly, professional greeting and a helpful tone.
• Speak clearly, listen actively, and represent The Camp positively on every call.
• Take ownership of inquiries, provide accurate information, and guide callers toward a clear next step, including booking an appointment or enrolling.
• Return calls and respond to messages in a timely manner.
• Handle questions and objections professionally; escalate matters that require management assistance.

Member Experience and Front Desk Operations

• Greet every guest and member warmly and ensure required check-in procedures are followed.
• Assist guests and members with questions, account updates, payments, and general service needs.
• Follow up on member concerns and document or refer them to the Camp Director or Administrative Director as appropriate.
• Support a positive, inclusive atmosphere and communicate closely with trainers and other team members.
• Follow opening, closing, security, dress code, and attendance procedures.

Cleanliness, Safety, and Administration

• Keep the front desk, lobby, and assigned gym areas clean, organized, and ready for guests.
• Disinfect high-touch areas between classes and complete assigned cleaning duties.
• Perform routine safety checks and report equipment, facility, or janitorial concerns.
• Complete data entry, maintain required forms and records, and check and restock front desk supplies, merchandise, and inventory.
• Stay current on Camp communications, promotions, policies, and procedures.
• Assist with approved social media posts and other assigned administrative tasks.
• Perform other duties as assigned.

Qualifications

• Experience in sales, customer service, fitness, or a similar guest-facing role preferred.
• Strong phone etiquette and comfort making outbound sales calls are essential.
• Ability to book appointments by phone, conduct follow-up, handle objections, and close sales.
• Confident, friendly communication skills in person, by phone, and in writing.
• Strong organization, attention to detail, and ability to manage multiple tasks during busy class transitions.
• Comfortable using scheduling, payment, and customer management systems.
• Dependable, punctual, and able to work independently and as part of a team.
• Bilingual ability required.
• Interest in fitness and helping people achieve their goals is a plus.

Success in this role means providing an excellent member experience while consistently turning inquiries and follow-ups into booked appointments, enrollments, and sales.

The Camp Transformation Center is a fitness community built around group workouts, nutrition guidance, and accountability. We help people work toward their goals in a welcoming, motivating environment where members and staff support one another.