Gastroenterology Office and Procedure Scheduler

Gastroenterology Clinic & Procedure Scheduler

Job Type: Full-Time
Location: Riverside, CA

Schedule: [Monday–Friday, 8am-5pm]

About the Position

We are seeking an organized, dependable, and patient-focused Clinic & Procedure Scheduler to join our gastroenterology practice.

This position will primarily coordinate patient checkout scheduling, GI procedures, and follow-up appointments, while working closely with physicians, clinical staff, insurance plans, medical groups, and procedure facilities.

Responsibilities

• Schedule patients for follow-up visits and GI procedures at checkout, based on physician recommendations and orders.
• Schedule colonoscopies, EGDs, flexible sigmoidoscopies, and other GI procedures.
• Provide patients with appointment details and routine procedure preparation instructions.
• Coordinate procedure scheduling with endoscopy centers, hospitals, and ambulatory surgery centers.
• Manage appointment changes, cancellations, rescheduling, and waitlists.
• Verify insurance, referrals, and authorization requirements as applicable.
• Coordinate with insurance carriers, HMOs, IPAs, medical groups, referring offices, and procedure facilities.
• Maintain accurate scheduling and patient information in the EMR.
• Communicate professionally with patients and staff by phone and in person.
• Protect patient confidentiality and comply with HIPAA requirements.

Qualifications

• 1+ year of medical office or healthcare scheduling experience preferred.
• Gastroenterology, endoscopy, or procedure scheduling experience strongly preferred.
• Familiarity with major insurance carriers, HMO plans, IPAs, and medical groups in the Inland Empire.
• Understanding of referral and authorization requirements for managed-care patients.
• Athenahealth EMR experience preferred.
• Strong organizational, communication, and customer service skills.
• Knowledge of medical terminology.
• Ability to multitask and work efficiently in a busy medical office.
• Bilingual English/Spanish preferred.

Ideal Candidate

The ideal candidate is detail-oriented, proactive, and comfortable taking ownership of the patient's scheduling needs from checkout through follow-up or procedure completion.

We are especially interested in candidates with GI scheduling experience, Inland Empire healthcare/insurance knowledge, Athenahealth experience, and great communication skills.

Apply Today

If you have gastroenterology scheduling experience and enjoy helping patients navigate their care, we invite you to apply.

Riverside Digestive and Liver Health Clinic is an equal opportunity employer.