Restaurant Manager

To profitably operate the restaurant within the practice and procedures established by Baskin Robbins Corporation and this local franchisee. This position is responsible for cost control, customer service, restaurant and employee appearance, sales improvement, social media, maximizing profits and employee training and development.

Duties: (to include, but not limited to)

Responsible for working the front counter to ensure quality service. Checks product quality and communicates with customers and assures availability.

Maintain a positive, and friendly atmosphere within the store that compels our customers to return.

Effectively trains and coaches employees to show courtesy and meeting brand quality standards.

Immediately responds to guest requests in a respectful manner. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Conduct meetings with team members and management team for the purpose of planning, training, and reviewing operations/management procedures and policies.

Develops and maintains an acceptable level of sales. Utilizes local store marketing.

Monitors utilities, supplies, and other cost categories to minimize impact. Analyzes Profits and Loss statements and takes appropriate corrective action. Follows proper procedures and specifications in preparation and serving of food products. Controls restaurant inventory through an established inventory system.

Use company approved labor guidelines. Develops and post labor schedules in advance of work week start. Adjusts labor to changes in sale volume.

Manages restaurant cash control by making bank deposits daily.

Ensures accidents and incidents are reported to Risk Management in a timely manner. Take necessary action to minimize workers and/or unemployment compensation. Maintains safe work environment.

Ensure inventory of products if maintained and thoroughly stocked to prevent shortages. Check product levels for date coding, and proper use techniques (FIFO) to ensure inventory date ranges.

Achieve highest possible rating by the Health Department.

Ensures professional restaurant and team image through rigid adherence to restaurant cleanliness, uniforms, and overall is following Baskin Robbins’ Brand Image standards.

Keeps franchisee informed of regarding the necessity of hiring team members, approval for promotions and changes in employee status.

Conducts performance reviews with management team and team members. Documents in writing, corrective disciplinary action with employees or any incident involving customers.

Assists in the maintenance of team member’s personnel files in accordance with federal, state and local law. Posts all Federal and State required posters.

Utilizes a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed.

May attend meetings as scheduled by District Manager for the purpose of planning, training and reviewing operations/management procedures and policies.

Performs all administrative paperwork as required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Resolve

It is critical that the candidate possesses a strong desire to make a positive image in people’s lives to pursue excellence and have a passion for the QSR industry.

Education and/or Experience

High School or GED; some college preferred; Previous restaurant experience desirable. Must be at least 18 years of age. Must be Serv Safe certified.

General knowledge and understanding of the restaurant industry or retail operations required. Six months of restaurant management experience (QSR) or one year entry level retail management experience required.

Communication

Ability to demonstrate excellent written and oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment; Ability to present information in a clear and concise manner.

Mathematical Skills

Understanding of P & L analysis, Cash Controls, Labor Analysis, Yields and calculating food costs (theoretical vs. actual).

Reasoning Ability

To be able to solve problems and deal with a variety of complex issues that is common in the QSR business. Must be able to exercise sound judgment in considering course of action.

Flexibility

Handles day-to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, and rapid change; ability to work a variety of shifts and times of day. This position requires OPEN availability.

Leadership

Develops and grows others; solicits and applies customer feedback; improve processes, product and services; Gains support and commitment from others; mobilizes people to act; Uses delegated authority to meet specific responsibilities.

Computer Skills

To perform this job successfully, an individual should have knowledge of Order processing systems and basic computer skills.