Residential Maintenance Division Manager

Job Roles and Responsibilities

Leadership and Team Management

• Lead, coach, and develop supervisors, crew leaders, technicians, and support staff.

• Build a culture of accountability, professionalism, safety, teamwork, and customer service.

• Recruit, interview, hire, train, and retain employees.

• Conduct performance reviews and provide ongoing coaching.

• Establish performance expectations and hold employees accountable.

• Address employee concerns, conflicts, and disciplinary matters.

Operations Management

• Oversee daily residential landscape maintenance operations.

• Manage scheduling, manpower allocation, equipment utilization, and route efficiency.

• Ensure work meets company quality standards, contract specifications, and customer expectations.

• Conduct property inspections and quality control audits.

• Improve productivity, efficiency, and service quality.

• Coordinate with irrigation, enhancement, installation, and support teams.

Customer Relationship Management

• Build and maintain strong residential customer relationships.

• Serve as the escalation point for customer concerns and service issues.

• Conduct property visits and customer meetings.

• Resolve customer requests, concerns, and warranty issues.

• Develop strategies to improve customer retention and satisfaction.

Financial Management

• Manage division budgets, revenue goals, profitability, and operating expenses.

• Monitor labor, equipment, materials, and subcontractor costs.

• Review financial reports and identify opportunities for improvement.

• Participate in budgeting and forecasting.

• Ensure accurate timekeeping, job costing, billing, and invoice approval.

Business Development and Growth

• Identify opportunities to expand services within existing accounts.

• Support sales and business development initiatives.

• Increase customer retention and recurring revenue.

• Assist with proposals for maintenance renewals, enhancements, and additional services.

• Monitor market trends and recommend services that support growth.

Quality Assurance and Safety

• Ensure compliance with company safety policies and applicable requirements.

• Conduct safety meetings, inspections, and training.

• Maintain maintenance quality standards.

• Oversee vehicle, equipment, and property care.

• Investigate accidents, incidents, and property damage claims and implement corrective actions.

Administrative Responsibilities

• Prepare operational reports, performance metrics, and division KPIs.

• Track customer retention, labor utilization, productivity, revenue, profitability, and quality.

• Manage inventory, equipment replacement planning, and resource allocation.

• Maintain accurate customer and operational documentation.

• Participate in leadership meetings and strategic planning.

Key Performance Indicators

• Residential customer retention

• Division revenue growth

• Gross profit performance

• Labor efficiency and productivity

• Quality control results

• Employee retention and development

• Safety performance

• Service enhancement sales

• Customer satisfaction

• Budget and expense management

Qualifications and Certifications

Required

• Minimum 5 years of landscape maintenance management experience, preferably in residential services.

• Proven experience managing multiple crews, supervisors, and operational teams.

• Strong knowledge of landscape maintenance practices, irrigation systems, horticulture, and enhancement services.

• Experience managing budgets, financial reporting, and operational performance metrics.

• Strong organizational, problem-solving, and decision-making skills.

• Excellent leadership, communication, and customer relationship skills.

• Proficiency with Microsoft Office and relevant CRM or landscape management software.

• Valid driver's license with an acceptable driving record.

• Ability to read, write, and communicate effectively in English.

• Ability to analyze data, financial information, procedures, regulations, and operational reports.

• Ability to make independent decisions and resolve operational issues.

Preferred

• Bachelor's degree in Business Management, Horticulture, Landscape Management, or related field.

• Spanish language skills.

• Certified Landscape Technician certification.

• Pesticide License.

• Certified Irrigation Technician certification.

• Interlocking Concrete Pavement Institute certification or related credential.

Computer Skills

Intermediate to advanced Microsoft Excel, Word, and Outlook skills.

Benefits

• Medical and dental insurance options

• 401k retirement savings plan

• Paid holidays

• Paid bereavement

• Sick pay

• Flexible time off

• Optional take home vehicle

• Education assistance

• Career advancement opportunities

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we’ve expanded into legal and other domains to meet evolving workforce needs across industries.