Senior Manager Investor Services

The salary range for this position is $110,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m.

The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. 

Job Description:

·        Develop and maintain executive-level relationships with key clients, investors, and business partners.

·        Lead periodic client business reviews, portfolio performance discussions, service level reviews, and strategic planning meetings.

·        Serve as the escalation point for significant client concerns and ensure timely resolution.

·        Support client retention efforts through proactive relationship management, exceptional service delivery, and identification of opportunities to expand service relationships.

·        Partner with Sales and Executive Leadership to support new business development initiatives, client presentations, and prospect due diligence activities.

·        Establish and monitor key service delivery metrics to ensure compliance with contractual obligations, service level agreements, and client expectations.

·        Develop reporting frameworks that provide visibility into operational performance, client satisfaction, and service quality trends.

·        Lead the governance, planning, and execution of portfolio onboarding, loan boarding, portfolio acquisitions, and servicing transfer activities.

·        Coordinate cross-functional teams to ensure successful implementation and transition of client portfolios.

·        Escalate significant risks and issues to executive leadership with recommended corrective actions.

·        Drive operational excellence through continuous improvement initiatives focused on efficiency, scalability, quality, risk reduction, and client satisfaction.

·        Develop quality management plans and related control mechanisms to ensure quality and enforce compliancy with organizational, client, and regulatory standards.

·        Ensure contractual obligations, service level agreements, performance commitments, and client expectations are consistently achieved or exceeded.

Job Requirements:

• 4 year degree and 10 years’ experience in Mortgage Servicing including 5 years management experience
• Extensive Client relationship management in Mortgage Servicing
• Leadership will manage a team of 4
• Ability to address client concerns – most are long term clients of AmeriNat.
• Ability to travel up to 25% to meet clients

To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m.

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