Systems Admin / Tier‑3 Support

We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on technical environment, takes initiative, and can provide advanced support across core infrastructure and end-user systems. The role supports a distributed organization with a sizable user base and multiple sites, requiring strong expertise in Microsoft technologies, endpoint administration, and hybrid identity management. You will work closely with a collaborative IT team while serving as a senior escalation point and helping strengthen day-to-day operational stability.

Responsibilities:
• Oversee administration of core IT platforms, including help desk tools, endpoint management solutions, backup systems, and patch deployment processes.
• Maintain and support a hybrid identity environment with a strong emphasis on on-premises Active Directory, including user and computer administration, group policy management, permissions, and security group oversight.
• Manage Microsoft 365 administration tasks such as identity configuration, portal administration, synchronization with Azure AD, conditional access, and group-based settings.
• Perform advanced troubleshooting and resolution for escalated infrastructure, systems, and endpoint issues across a multi-site environment.
• Support ongoing server and workstation maintenance to help ensure reliable performance, system availability, and compliance with operational standards.
• Contribute to cloud adoption efforts by identifying and assisting with opportunities to transition appropriate on-premises services to cloud-based platforms.
• Handle selected security and configuration-related activities as part of broader systems administration responsibilities.
• Provide guidance and technical mentorship to entry-level IT team members while acting as a senior resource for complex support needs.• Proven experience administering on-premises Active Directory in a hybrid environment.
• Strong working knowledge of Microsoft 365 administration, including identity and access management.
• Hands-on experience with Windows Server and Windows 10 support and maintenance.
• Background supporting endpoint management, patching, and backup operations in a production environment.
• Ability to troubleshoot complex technical issues and serve as an escalation point for Tier-3 support.
• Experience working with Azure AD synchronization, conditional access, and group or policy management.
• Familiarity with enterprise technology environments that may include Dell hardware and Citrix-based tools.
• Demonstrated ability to work proactively, take ownership of issues, and adapt quickly in a small team setting.