Medical Scheduler

Job Description

A top hospital system and healthcare provider in San Diego is looking for an Medical Scheduler to join their Diagnostic Imaging/Radiology team. This person will be working onsite in a hospital environment, specifically within the Radiology/Imaging department. He/She will sit in an inbound/outbound call center environment, coordinating and scheduling patients' medical appointments, transfer calls appropriately, and compose emails to provide general information prior to appointments. He/She will primarily be responsible for manually scheduling radiology appointments using Epic.

Some responsibilities of the Medical Scheduler, Diagnostic Imaging will include, but are not limited to:

- Operates in a high volume, high structured Scheduling/Appointment Center environment by constantly responding to incoming calls and placing outbound calls to manually schedule members for imaging appointments.
- Schedules members for appointments by coordinating patients, facilities, pertinent departments, and physicians/health care providers. All done through Radiant (program within Epic)
- Determines the type of appointment requested or needed, reviews scheduling mix of various technicians/providers, and then makes appointment utilizing appropriate guidelines.
- Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.