Customer Service Representative

We are looking for a Customer Service Representative to join a growing team in Grove City, Ohio in a Contract to Permanent position. This opportunity is ideal for someone who takes pride in creating a positive customer experience, enjoys solving problems, and can stay organized in a high-volume setting. You will serve as a key point of contact for customers, helping to resolve order, shipment, and account-related questions while working closely with internal teams. This role offers training, long-term growth potential, and exposure to a collaborative operation that supports a fast-moving fulfillment environment.

Responsibilities:
• Respond to customer inquiries related to orders, shipment scheduling, and fulfillment support through phone, email, or ticketing channels.
• Research tracking issues, delivery exceptions, and service concerns to provide timely and accurate updates to customers.
• Assist with claims involving damaged goods or transit-related problems and help move each case toward resolution.
• Address billing and account questions, partnering with internal departments when additional review or action is needed.
• Record all customer interactions, case details, and next steps clearly within the company’s support platform.
• Work closely with fulfillment and operations teams to resolve customer issues efficiently and maintain service quality.
• Take ownership of open cases from initial contact through final follow-up, ensuring customers receive complete and attentive support.
• Manage multiple priorities in a fast-paced environment while maintaining a high standard of care and responsiveness.• Previous experience in customer service, customer support, call center, administrative, logistics, or similar service-focused roles is preferred.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Proven ability to stay composed under pressure and handle challenging situations with a solutions-oriented approach.
• Solid problem-solving skills and the ability to gather details, assess issues, and determine appropriate next steps.
• Strong organizational skills and close attention to detail when documenting cases and managing follow-up tasks.
• Comfort using ticketing systems such as Zendesk or comparable platforms; experience with Google Workspace is a plus.
• Ability to work effectively in a dynamic setting near an active fulfillment operation and adapt to changing business needs.
• Experience in e-commerce, shipping, receiving, order management, B2B support, or healthcare-related environments is helpful but not required.