Dining Senior Food Service Manager

Benefits to working at UC Santa Cruz include:

• Medical, Dental & Vision Care Insurance Plans
• UC Retirement Plans
• Group Term Life Insurance
• Legal Insurance
• Pet Insurance
• Paid Holidays plus accrued vacation and sick leave
• Employee Meal
• Uniform Provided

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the on our website.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, .

The IRD for this job is: 10-12-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 800 professional staff and 2100 student staff spanning five major units. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives.

The Colleges, Housing and Educational Services (CHES) is a multi-funded organization of the Division of Student Affairs and Success (DSAS) at UC Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services and facilities, capital planning, business and financial analysis, dining services, conference services, and early education services. Through these units educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents. CHES provides on-campus housing and dining services to approximately 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.

UC Santa Cruz Dining is instrumental in the success of our students as well as providing services to staff, faculty and guests of the campus. Our mission is to be committed to: creating a diverse, safe, fun and trusting environment for our guests and team; building an innovative dining program providing high quality service and food while embracing social, nutritional and financial responsibilities.

More information can be found at:

JOB SUMMARY

Under the general supervision of the Unit Manager, the Senior Food Service Manager is responsible for the operational management of the assigned residential dining facilities, Catering operations, Bakery operations or retail locations, and will act as the Person in Charge (PIC) in the absence of the Unit Manager. The Senior Food Service Manager administers a system of quality food production and service for student staff and faculty customers, visitors, and Summer conference guests. The Senior Food Service Manager utilizes the principles of food production, merchandising, customer service, operations, and human resource management.

APPOINTMENT INFORMATION

Budgeted Salary: $78,050/annualy
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: To be determined and details to be discussed at the interview
• Shift Includes: Day, Evenings Night, Weekends, to be determined and discussed at the interview

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: FOOD SVC SUPV 2 (005235)

Travel: Never or Rarely

JOB DUTIES

40% - Food Service Operations

• The Senior Food Service Manager (SFSM) supervises and supports service and/or production personnel in the preparation and delivery of various meals at assigned locations and food service or catering events.
  Maintains consistently excellent customer service and food quality by training and directing assigned staff in food service and food quality. Train and direct staff in merchandising, and management, service, safety and sanitation standards. Actively reinforce these standards and maintain cost-effective management of daily operations. Maintain effective communication with staff as well as customers and other managers as appropriate.
• Maintains location cleanliness while ensuring the facilities are friendly, welcoming, and safe for guests. Responds to all guests' concerns and attends to dining hall customer or employee-related emergencies.
• The Senior Food Service Manager ensures timely production and service and controls labor costs by efficiently scheduling service and/or production personnel and planning workload distribution. Managing the productivity expectations set by the Unit Manager for all employees.
• The Senior Food Service Manager is responsible for allergen display and communication with customers.
• The Senior Food Service Manager shares responsibility for ensuring proper maintenance and safe operation of the facilities and all food production and service equipment.
• The Senior Food Service Manager enforces unit policy for operations, including shifts they do not directly supervise.

30% - Human Resources Management

• Assists and supports the Unit Manager in all facets of Human Resources Management. This includes schedule management, station assignments, revising job descriptions, break schedules, and enforcing the department procedures for breaks, labor contract adherence, and performance meetings, as well as issuing counseling memos.
• Enforces uniform standards for all employees. Responsible for ordering slip-resistant shoes for employees according to the department policy.
• Motivates staff to strive for the highest quality food production and service through training, coaching, recognition, and career development.
• Facilitates training programs for employees to include:
  • HACCP (Hazardous Analysis Critical Control Point)
  • Training in safe chemical handling
  • Ongoing training in food safety and sanitation
  • Educating staff on customer service skills
  • Career development and training for staff
  • University Principles of Community and Respect
  • Allergen awareness
  • Ensures that the collective bargaining agreements and University of California policies are followed.
• Motivates staff to strive for the highest quality food production in keeping with current trends throughout the industry. Collaborates with the Unit Chef and Unit Manager on culinary pop-up events in the residential dining halls.
• Maintains cost-effective work schedules for all staff and student employees. Ensures all schedules are posted at least 7 calendar days prior to the scheduled date.
• Maintains appropriate confidentiality of all records and information.
• Recognizes and acknowledges outstanding staff performance.
• Participates or may serve as the Committee Chair on departmental staff recruitments.

20% - Budget & Financial Analysis, Cash Management

• Responsible for achieving the desired fiscal goals by use of effective controls to meet budget requirements for service and production of an operating unit. This includes participating in the development and management of complex budgets and effectively applying cost control procedures for labor, food and supplies. Will provide weekly detailed analysis of physical inventory to maintain accurate budget information and precise accounting of food and non-food items.
• Directs staff in methods of cost control, ensuring security of assets, portion control and efficient staffing for optimal productivity.
• Responsible for ensuring the proper handling and accounting of daily cash intake and observing University cash handling policies.
• Responsible for accurate timekeeping, approving payroll for career and student employees, including amending timesheets as necessary, following UCSC timekeeping policies.
• Maintains records of financial transactions, deposits, temp logs and other unit documents.
• Assists the Unit Manager with Time Off requests approval and adjusting staffing needs accordingly.
• Responsible for managing office supply orders and staying within the given budget.

10% - Other Duties as Assigned

• As a manager of a Dining Hall, Bakery or Catering operation, the incumbent will work with staff, students and faculty of the University community, and must ensure that all operations support the University's mission, programs and events.
• Interfaces with Colleges Housing & Educational Services (CHES) and Dining Services staff, as well as students, to provide dining and management support for college and residential programs.
• Participates in weekly management staff meetings, to review and discuss future activities and events.
• Participates on campus wide and departmental committees as needed.
• Will drive campus owned vehicles and/or a personal vehicle to perform various duties including, but not limited to, catered events, training, quality control within locations, cashier deposits, and other drivi