HR Customer Service Representative

At-a-Glance:
Are you ready to build your career by joining a healthcare provider. If so, our client is hiring an HR Customer Service Representative.

Position Type:

• Contract
• Remote (Remote, but must be local to Altamonte Springs, FL)
• Hours: depends on availability of open schedules.
• Schedules varying between 8-5pm, 830-530pm and 9-6pm.

Required

• Required Qualifications
• Education
• • High school diploma required
  • Associates degree preferred
  • 2 years of experience in a contact center, HR, or customer service
• Technical Skills:
• • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Strong web navigational and computer skills.
  • Typing speed of 50+ WPM with high accuracy in grammar and spelling.
• Soft Skills:
• • Superior written and verbal communication, strong organizational skills, and the ability to de-escalate customer complaints.
• Preferred Qualifications
• Education:
• • Bachelor’s degree.
• Software:
• • Experience with Human Capital Management (HCM) or Customer Relationship Management (CRM) software, specifically PeopleSoft or Workday.
• Experience:
• • Previous experience in a shared services model supporting a large employer.
• Certifications:
• • Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).
• Working Conditions
• Environment:
• • Fast-paced with fluctuating workloads.
• Physical Requirements:
• • Sedentary work.

Responsibilities:

• The HR Customer Service Representative serves as the primary point of contact for employees contacting the Employee Contact Center regarding HR-related inquiries.
• Role is responsible for analyzing employee needs, providing accurate direction or resolution using system resources, and escalating complex issues when necessary.
• Specializes in supporting various HR functions, including payroll, benefits, and employee data management, while maintaining strict confidentiality.
• Key Responsibilities
• Customer Support:
• • Act as a subject matter expert for employee and manager inquiries, managing a high volume of inbound calls and cases with exceptional service.
• Problem Resolution:
• • Research and resolve inquiries by applying documented policies, procedures, and sound judgment.
• Escalation:
• • Identify and escalate requests or issues that fall outside of standard processes to HR Specialists or Supervisors.
• Documentation:
• • Maintain detailed case notes and document transaction status to track the stage of completion for all inquiries.
• Compliance & Knowledge:
• • Maintain up-to-date knowledge of organizational HR policies as well as federal, state, and local employment laws.
• Reporting:
• • Produce and maintain functional HR records and reports as required.