Sales BDC Agent

 

 

* Medical, Dental & Vision Insurance

* 401k with employer match

* Life Insurance

* Paid Training – Sales

* Paid Vacation

* Paid Holidays

* Employee Discounts on products & services

 

 

* Monitor and audit inbound sales calls for compliance with the store's phone process and customer-handling standards

* Verify every inbound call is logged in the CRM with the correct source, customer information, and outcome

* Flag missed calls, mishandled calls, and CRM logging errors to the Internet Sales Director with recommended fixes

* Work unsold customers in the CRM by phone, text, and email on a set follow-up cadence

* Set and confirm appointments for the sales team, and re-engage no-shows

* Maintain accurate CRM records on every customer touch so pipeline reporting reflects reality

* Participate in ongoing training on phone process, CRM, and Toyota product

 

 

* Prior experience in a BDC, call center, inside sales, or automotive sales role preferred (not required)

* Detail-oriented — you notice when a call was logged under the wrong source or a note doesn't match what was said

* Strong phone presence and strong written communication for text and email follow-up

* Comfortable working in a CRM all day; experience with CDK, eLeads, and CarWars strongly preferred

* Organized enough to manage a large follow-up list without letting customers fall through

* Available to work Saturdays and some evenings (closed Sundays)

* Professional appearance

* Must submit to a pre-employment background check and drug screen