Program Manager

Overview

CTG is seeking to fill a Program Manager position for our client.

Location: Dallas, TX – Onsite
Duration: 12 months

Duties:

• Lead strategic, multi-project IT programs with significant business, technical, commercial, and organizational dependencies.

• Translate business and customer objectives into program vision, success measures, integrated roadmaps, milestones, and governance models.

• Direct cross-functional projects across multiple technologies, business units, geographies, and delivery partners.

• Establish and manage integrated schedules, resources, budgets, financial controls, dependencies, risks, issues, and change controls.

• Lead program governance and provide clear performance updates, recommendations, and decision support to senior leadership and customer sponsors.

• Anticipate and mitigate risks, resolve critical issues, and lead recovery actions to protect program milestones and outcomes.

• Manage stakeholder expectations through effective communication, negotiation, collaboration, and escalation.

• Drive benefits realization, adoption, continuous improvement, and sustainable change across the program.

• Lead and mentor project managers, workstream leads, and technical teams while ensuring alignment with program objectives.

• Coordinate delivery teams, practices, partners, suppliers, customer teams, stakeholders, and sponsors to achieve integrated outcomes.

• Monitor program KPIs, financial performance, quality, schedule, and customer satisfaction using data-driven analysis and reporting.

• Manage vendor and partner relationships, contractual commitments, and commercial changes.

• Identify trends, evaluate trade-offs, and make timely decisions that support customer and business outcomes.

Skills:

• Program and project management

• Program governance and integrated planning

• Risk, issue, dependency, and change management

• Financial management, budgeting, forecasting, and cost control

• Executive and senior stakeholder communication

• Microsoft Project

• KPI dashboards, operational reporting, and data-driven decision-making

• Benefits realization and delivery assurance

• Vendor, partner, and contract management

• Agile methodologies, including Scrum and Kanban

• DevOps and technology transformation

• Negotiation, conflict resolution, and relationship management

• Team leadership, coaching, and mentoring

Experience:

• Minimum 7 years of project management experience, including at least 3 years leading programs, with broad business experience.

• PMP certification or approved equivalent project management certification in good standing.

• PgMP certification in good standing, or commitment to obtain certification within 12 months.

• Experience working for an enterprise software/SaaS vendor or technology consulting firm.

• Experience using Microsoft Project to manage end-to-end integrated plans.

• Experience managing IT programs in one or more of the following markets: Manufacturing & Energy, Financial Services/Insurance, Consumer & Travel, or Government/Federal.

• Proven success leading senior-level IT programs in a services environment and delivering commercial outcomes with strong customer satisfaction.

• Experience decomposing multi-year transformation objectives into coordinated projects, workstreams, milestones, dependencies, and measurable outcomes.

• Experience leading multifunctional teams and complex implementation programs across technologies, organizations, or geographies.

• Demonstrated expertise in program governance, financial management, scope management, dependency management, benefits realization, and delivery assurance.

• Strong executive communication skills, including presenting program plans, performance, financials, risks, decisions, and recommendations.

• Strong commercial judgment and experience with budgeting, forecasting, cost optimization, contract awareness, and change management.

• Ability to influence, negotiate, resolve conflicts, and maintain accountability across organizational boundaries.

• Demonstrated ability to work effectively in dynamic environments and adapt to changing priorities.

• Experience coaching project managers and contributing project management methods, assets, or process improvements.

Education:

• Bachelor's degree in business, engineering, technology, or a related field preferred.

• PMP certification or approved equivalent required.

• PgMP certification preferred, or commitment to achieve within 12 months.

Preferred experience includes leading large-scale or multi-year programs with distributed teams and multiple workstreams; senior stakeholder engagement through the C-suite or equivalent sponsor level; experience across multiple industries and technology domains; Agile and DevOps practices; and management of vendor, partner, commercial, and contractual relationships.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!