Hotel Front Office Manager

Holiday Inn Express Charlotte Southwest

We are looking for an experienced, hands-on Front Office Manager to join our team!

This is a leadership position for someone who is confident making decisions, enjoys working with people, and is not afraid to hold themselves and others accountable. Our Front Office Manager serves as Manager on Duty and plays a key role in maintaining our service standards, developing our team, and ensuring the hotel operates smoothly.

What You'll Do

• Serve as Manager on Duty and provide leadership throughout the hotel
• Lead, train, coach, and develop existing Front Office team members
• Hold team members accountable to established performance and service standards
• Enforce hotel policies and procedures consistently and fairly
• Handle guest concerns and resolve issues professionally
• Ensure Front Office operations are completed accurately and efficiently
• Monitor guest service standards and address areas needing improvement
• Assist with scheduling, training, performance management, and daily operations
• Work closely with Housekeeping, Maintenance, Sales, and other departments
• Lead by example and maintain a positive, professional work environment
• Be willing and able to cover all three shifts — 1st, 2nd, and 3rd shift — as needed
• Step in wherever needed to support the team and hotel
• Take ownership of problems and follow them through to resolution

What We're Looking For

Required:

• Previous hotel management or supervisory experience
• Strong Front Office experience
• Must be able to work all three shifts as needed
• Strong communication and leadership skills
• Ability to train, coach, and hold employees accountable
• Ability to enforce policies and standards consistently
• Strong organizational and problem-solving skills
• Dependable, professional, and able to work independently
• Self-starter and self-motivated
• Positive attitude and team-focused mindset
• Comfortable making decisions and taking ownership

Preferred:

• Previous IHG Hotels & Resorts experience
• Experience with IHG systems and procedures
• Previous experience as a Front Office Manager, Assistant General Manager, or similar hotel leadership role

The Right Person for This Position

We're looking for someone who doesn't need to be told what needs to be done.

You should be someone who sees a problem and takes action, supports your team while still holding them accountable, and understands that consistency is important in hotel operations.

If you are an experienced hotel leader who enjoys developing people, maintaining high standards, and being part of a team that takes pride in its operation, we want to hear from you!

Apply today and join our team!