Bilingual Client Service Representative, Employee Benefits
•Today
| Verified Pay check_circle | Provided by the employer$62000 - $80000 per year |
|---|---|
| Hours | Full-time |
| Location | Irvine, CA Irvine, California open_in_new |
About this job
Job Description
Job Description
Description
Key Responsibilities
Skills, Knowledge and Expertise
Location: Irvine, CA
Work Arrangement: Hybrid, with remote work on Mondays and Fridays and office-based work Tuesday through Thursday
Hours: 8:00 AM to 5:00 PM or 7:30 AM to 4:30 PM
Compensation: $62,000 to $80,000, based on experience, licensing, and technical proficiency
Career Track: Growth opportunity within the Employee Benefits division
Work Arrangement: Hybrid, with remote work on Mondays and Fridays and office-based work Tuesday through Thursday
Hours: 8:00 AM to 5:00 PM or 7:30 AM to 4:30 PM
Compensation: $62,000 to $80,000, based on experience, licensing, and technical proficiency
Career Track: Growth opportunity within the Employee Benefits division
Are you a bilingual English-Spanish employee benefits professional who thrives on delivering exceptional client service?
We are seeking a polished, detail-oriented Client Service Representative to join a growing Employee Benefits team. This position supports daily client service needs, employee inquiries, eligibility updates, case resolution, and administrative workflows.
The ideal candidate is highly organized, client-focused, and committed to accuracy, responsiveness, and follow-through.
Key Responsibilities
- Serve as a frontline service resource for Employee Benefits clients, employees, and internal team members.
- Respond to service requests involving eligibility, ID cards, benefit portals, providers, and claims support.
- Process employee additions, terminations, and qualifying life events in carrier and benefits administration systems.
- Track service cases, maintain accurate documentation, and follow requests through resolution.
- Assist with billing discrepancies, eligibility updates, and carrier follow-up.
- Support open enrollment logistics, employee communications, and benefit-related questions.
- Deliver responsive, professional, high-touch service in every interaction.
Skills, Knowledge and Expertise
- Bilingual fluency in English and Spanish.
- Experience with employee benefits, including medical, dental, vision, life, and ancillary products.
- Strong administrative and organizational skills.
- Excellent attention to detail and follow-through.
- Advanced Excel proficiency and comfort working across multiple systems.
- A polished, professional, client-focused service approach.
- Ability to work from the Irvine office during the initial training period and maintain the required hybrid schedule.
- Current California Health and Life insurance license.
- Two or more years of experience in an employee benefits brokerage, agency, carrier, or consulting environment.
- Experience with BenefitPoint, EASE, Employee Navigator, or similar platforms.
- Experience supporting open enrollment, employee education, eligibility administration, and ongoing client service.
Friendly, organized, responsive, and committed to delivering a high-quality service experience. You know how to manage day-to-day service work with professionalism, urgency, accuracy, and care.
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