Personal Lines Customer Service Representative

PLEASE READ JOB DESCRIPTION BEFORE APPLYING! ONLY CANDIDATES WITH THE REQUIRED LICENSES WILL BE CONSIDERED FOR THIS ROLE.  POSITION PAYS $15 + COMMISSION AND/OR BONUS

Express Employment Professionals is currently recruiting for a direct hire position for a reputable insurance company located in the entry part of Davie, FL. The ideal candidate will possess the following skills/experience:

Overview:
We are seeking a friendly and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will play a vital role in providing top-notch support to our customers. You will be responsible for resolving customer complaints and inquiries in a professional and courteous manner, while also upselling and cross-selling our products and services. If you have excellent communication skills, are proficient in multiple languages, and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Duties:

- Respond to customer inquiries and resolve customer complaints via phone, email, or in-person meetings.
- Provide clear and concise information about our products and services, as well as their features and benefits.
- Upsell and cross-sell our products and services to customers, meeting or exceeding sales targets.
- Analyze customer needs and preferences to identify opportunities for improvement and to provide personalized solutions.
- Collaborate with other departments, such as retail sales and benefits administration, to ensure that customer needs are met.
- Negotiate with customers to resolve disputes and maintain a positive relationship.
- Stay up-to-date with HIPAA regulations and ensure compliance with all customer service interactions.
- Provide customers with information about their benefits and other relevant products or services.
- Utilize strong problem-solving skills to address customer concerns and resolve issues promptly and efficiently.

Qualifications:

- High school diploma or equivalent.
- 4-40, 20-44, or 2-20 license
- Proficiency in English and a PLUS if bilingual (Spanish/English).
- Ability to analyze customer needs and preferences.
- Experience in customer service or retail sales.
- Knowledge of benefits administration and HIPAA regulations.
- Excellent communication and interpersonal skills.
- Sales experience, including upselling and cross-selling.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving skills.
- Commitment to delivering exceptional customer service and a positive customer experience.

Job Types: Full-time, Permanent

Pay: $15.00 + Commission and/or Bonus

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus opportunities
• Commission pay

License/Certification:

• Insurance Producer License (Preferred)
• Life Insurance License (Preferred)

Ability to Commute:

• Pembroke Pines, FL 33332 (Required)

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Our Express office in Broward County (South), FL provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services. We're here to support you whether you are looking for work or have a hiring need.