Customer Service Representative

A client of Insight Global is looking for an Idaho LAUNCH Program Support Specialist (Customer Service Representative) to assist students, parents, training providers, and workforce partners throughout the Idaho LAUNCH application and eligibility process. This individual will help applicants understand program requirements, review and process documentation, maintain accurate records, and provide timely support by phone and email.

The ideal candidate is organized, detail-oriented, comfortable handling a high volume of information, and able to communicate clearly with people who may need additional guidance through the application process.

Responsibilities

• Support students through the Idaho LAUNCH application and eligibility process
• Explain requirements related to career pathway plans, residency verification, documentation uploads, deadlines, and contingent or final offers
• Review and process documents including identification, transcripts, career pathway plan screenshots, medical documentation, and provider letters
• Enter and maintain accurate applicant information, verification logs, residency documents, and extension requests
• Monitor application statuses and track missing or incomplete information
• Respond to questions from students, parents, schools, providers, and workforce partners by phone and email
• Help resolve application, documentation, provider, and payment-related issues
• Upload, organize, annotate, merge, and save PDF documents
• Collaborate with internal team members and external partners to resolve applicant issues
• Protect confidential applicant information and maintain organized digital records

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