GCP Support Engineer (L3)

Location: Tennessee

Experience: 6-10 Years 

Role Summary
Provide Level 3 support for Google Cloud Platform environments, ensuring platform stability, incident resolution, operational excellence, and technical guidance for cloud-native services. Act as an SME for complex production issues and support transition activities for managed cloud services. The role should also possess working knowledge of cloud-native security capabilities.

Key Responsibilities
• Resolve complex GCP infrastructure and platform incidents.

• Perform root cause analysis and implement permanent fixes.

• Support transition, knowledge transfer, and operational readiness activities.

• Manage platform availability, reliability, and performance optimization.

• Collaborate with customer and delivery teams on escalations and service improvements.

• Support cloud-native security controls and vulnerability remediation coordination where applicable.

Required Technical Skills
• Google Cloud Platform (GCP)

• Compute Engine

• Kubernetes /GKE

• Cloud Networking and IAM

• Monitoring, Logging, and Incident Management

• Preferred Skills

• Terraform / Infrastructure as Code

• Cloud Operations Suite (Stackdriver)

• CI/CD pipelines

• Scripting (Python/Bash)

• Understanding of cloud-native security solutions and security best practices

Key Competencies
• Strong troubleshooting and analytical skills

• Customer-facing communication

• Production support and operations experience

• Documentation and knowledge management

• Ability to work in a managed services support environment