Customer Service Representative - MDC

JOB TITLE: Customer Service Representative                                                                                                               DEPARTMENT: Sales

JOB SUMMARY: The Customer Service Representative is responsible for coordinating and executing the assigned duties within our customer service department. 

SPECIFIC RESPONSIBILITIES:  

1. Responsible for entering and processing order information. 
2. Responsible for maintaining customer relations through telephone communications, quotations, sales orders, and any other communications.
3. Communicates with other internal departments concerning sales orders and customer concerns.  Provides feedback and ideas for continued program improvements.
4. Provides feedback and ideas from continued program improvements.
5. Be familiar and compliant with the systems, procedures, and documentation of the Crown Quality System and how it relates to this position and Crown quality objectives.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

ACCOUNTABILITY: The Customer Service Representative reports directly to the Customer Service Manager. 

DESIRABLE TRAITS: Ability to work independently; strong sense of time management; strong verbal and written communication skills, ability to multitask; strong phone contact handling skills and active listening; detail orientated  

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS: 

• High school diploma or equivalent required 
• Minimum of 2 years business to business customer service experience required 
• Experience in manufacturing/warehouse environmental preferred 
• 2-year relevant degree preferred 
• Familiarity with Microsoft Outlook, Word, Excel and any business MRP/ERP system is preferred 

WORK ENVIRONMENT/PHYSICAL DEMANDS: This position operates in an office environment with standard office equipment and frequently walks the industrial plant floor. Manufacturing operations may require the use of safety equipment to include but not limited too: eye safety glasses and any other PPE. The physical demands of this position are representative of those that must be met by any employee to successfully perform the essential functions of this job.

Crown Battery Mfg. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, ancestry, physical or mental disability, genetic information, military or veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This job description in no way states or implies that these are the only duties to be performed by the employee.  He/she will be required to follow any other instructions and to perform any other duties requested by the Department Manager.