Customer Service Associate

Customer Service Associate

Murrplastik Systems, Inc. provides cable management solutions for the industrial automation industry. Our product portfolio includes cable protection, cable marking and labeling, automation, robotic equipment, and related industrial solutions. Our products are used across a wide range of industries, including automotive, rail, mechanical engineering, electrical engineering, medical engineering, packaging, woodworking, and industrial manufacturing.

As an international company, Murrplastik operates a global network of branches and offices throughout Europe, North America, and Asia.

Murrplastik Systems has an immediate opening for a Customer Service Associate at our Milford, Ohio location.

This position is ideal for someone who is highly organized, comfortable working with computers and business software, and capable of maintaining a high level of accuracy while handling a large volume of customer requests, sales orders, quotes, emails, and other transactions throughout the day.

This is a fast-paced, detail-oriented position where accurate data entry and follow-through are essential.

Normal working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, including a one-hour lunch break.

Duties and Responsibilities

• Process customer purchase orders and enter sales orders accurately into our ERP system
• Review customer purchase orders carefully for part numbers, quantities, pricing, shipping instructions, customer information, and other order requirements
• Handle a high volume of incoming emails, phone calls, orders, quotes, and customer requests while maintaining accuracy and organization
• Prepare customer quotations using established pricing, product, packaging, and quantity information
• Respond to customer inquiries regarding order status, availability, lead times, pricing, product information, shipping, and general account questions
• Enter and maintain accurate customer, order, quote, shipping, and product-related information within our ERP and customer service systems
• Identify discrepancies or incomplete information on customer orders and obtain clarification before processing
• Understand and follow customer-specific pricing, packaging quantities, minimum order quantities, freight requirements, and other order instructions
• Coordinate with warehouse personnel regarding order status, inventory, shipments, packing slips, returns, and customer requests
• Coordinate with the sales team regarding pricing, product selection, customer issues, quotes, and order requirements
• Process sample requests, return requests, RMAs, credits, and other customer service transactions
• Provide customers with order confirmations, packing slips, tracking information, and other requested documentation
• Maintain accurate documentation of customer communications and actions taken
• Recognize issues that require escalation and communicate them promptly to the appropriate person or department
• Manage multiple open requests and follow up on outstanding items without requiring continuous reminders
• Follow established procedures, SOPs, pricing guidelines, and company policies
• Maintain professional communication with customers, coworkers, distributors, sales representatives, and international colleagues
• Assist other members of the customer service team as workload requires

Required Skills and Qualifications

• Strong attention to detail and commitment to accurate data entry
• Ability to work efficiently in a fast-paced, high-volume office environment
• Strong computer skills and the ability to work across multiple programs, screens, browser tabs, emails, documents, and systems throughout the day
• Comfortable learning and navigating ERP, CRM, ticketing, shipping, and other business software
• Strong Microsoft Outlook, Excel, and general Microsoft Office skills
• Ability to accurately copy, enter, verify, and compare part numbers, purchase order numbers, quantities, pricing, addresses, and other detailed information
• Strong organizational and time-management skills
• Ability to prioritize multiple customer requests and assignments simultaneously
• Ability to follow written procedures and retain previously provided training and instructions
• Strong problem-solving skills and willingness to investigate information before asking for assistance
• Ability to recognize when information appears incorrect or inconsistent and ask appropriate questions before proceeding
• Strong written and verbal communication skills
• Professional phone and email etiquette
• Ability to work independently while also collaborating closely with a team
• Dependable attendance and punctuality
• Ability to accept feedback, learn from mistakes, and apply corrections to future work

Preferred Experience

• Previous experience in customer service, order entry, inside sales support, purchasing, logistics, distribution, or manufacturing
• Previous experience processing purchase orders or sales orders
• ERP experience strongly preferred
• Experience with Sage 100 is a plus
• Experience working with industrial, manufacturing, distribution, or technical products is a plus
• Experience working in an environment with a large number of SKUs, part numbers, or customer-specific requirements is strongly preferred

Education

• Bachelor's Degree preferred; Associate Degree required

Benefits

• Starting wage of $19 per hour, depending on prior experience
• Medical, dental, and vision coverage with generous reimbursement plan for copays
• Life insurance
• 401(k) plan with company match after 6 months of employment
• Three weeks of paid vacation
• Company closure between Christmas and New Year’s

Murrplastik Systems is an international company, we operate a global network of branches and offices in France, Italy, Switzerland, Spain, the United States and China, and are also represented by many offices in Europe, North and South America, Africa, Australia and Asia. We provide solutions to unique challenges in the areas of cable protection, cable marking, labelling, automation and robotic equipment. Our high-tech plastic products can be found in just about every industrial sector, ranging from the rail - and automotive industry through toolmaking and mechanical engineering to electrical and medical engineering, packaging and woodworking.

As pioneers in the field of high-tech products made of plastic, you will find our cable solutions in just about every branch of industry around the world today. Gaining the competitive edge through innovation is one of the principles that guides us, and one that has resulted in more than 100 patent applications to date.

The American Headquarters located just outside of Cincinnati, provides complete customer, technical, and product support to all North and South American markets. Murrplastik is proactively expanding its Sales Engineer Team, Authorized Sales Representative and Distribution network to further support our valued customers.