Customer Service Rep $18p/h with Increases - In Office | Weekly Pay

Customer Service Representative

Full-Time | In-Office | Monday–Friday | $18/hour

Join a Growing Team & Build Your Career

Collaborative Credit is hiring!

We’re looking for confident, dependable, and motivated individuals to join our growing team as Customer Service Representatives.

If you enjoy talking with people, solving problems, staying busy, and being part of a team, this could be a great opportunity to build your experience in the financial services industry.

This is a full-time, in-office position with no weekends, paid training, and opportunities to grow within the company.

What You’ll Be Doing

Our Customer Service Representatives work directly with clients and internal departments to provide a smooth, professional client experience.

Your day may include:

• Handling inbound client calls and answering account or program questions
• Making outbound follow-up calls and client check-ins
• Responding to client text messages and account inquiries
• Assisting with billing questions, payments, and invoices
• Documenting all client interactions accurately in our CRM
• Reviewing and tracking account activity using internal systems and spreadsheets
• Helping resolve client concerns and identifying appropriate next steps
• Completing quality assurance and account follow-ups
• Communicating with other departments to ensure client needs are handled promptly
• Managing multiple tasks and priorities throughout the day

Who We’re Looking For

You don’t need to know our industry on day one — we’ll train the right person.

We’re looking for someone who:

• Is comfortable and confident speaking with clients on the phone
• Communicates clearly and professionally
• Has a positive, solutions-focused attitude
• Is dependable and takes attendance and punctuality seriously
• Can stay organized while managing multiple responsibilities
• Pays close attention to details and account documentation
• Is comfortable learning new software and systems
• Works well independently and as part of a team
• Is coachable and interested in developing new skills

Experience in customer service, call centers, billing, collections, administrative support, or financial services is preferred but not required.

Experience with CRM systems, Excel, Google Sheets, or data entry is also helpful.

What We Offer

Starting Pay: $18.00/hour

• Performance-based raise opportunities beginning at 90 days
• Paid training
• Monday–Friday schedule
• No weekends
• Full-time, consistent hours
• Opportunities for advancement as the company grows
• Hands-on experience in customer service and financial services
• Supportive, team-oriented office environment
• Opportunity to take on additional responsibilities and grow your career

Schedule

Monday–Friday
9:00 AM–5:30 PM
Full-Time | In-Office

About Collaborative Credit

Collaborative Credit is a growing financial services and debt mediation company focused on helping clients navigate financial challenges.

We believe strong customer service starts with communication, accountability, compassion, and follow-through. Our team works together to provide clients with dependable support throughout their experience with us.

Ready for Something New?

If you’re looking for a position where you can learn new skills, work with a growing team, and have opportunities to advance, we’d like to hear from you.

Apply today and see where a career with Collaborative Credit can take you.

At Collaborative Credit, we are committed to helping individuals take control of their financial future. We believe that financial freedom starts with knowledge and the right tools, and our team is dedicated to providing both. If you’re passionate about empowering others and thrive in a consultative environment, we want you on our team!