HR CALL CENTER REPRESENTATIVE

Job Title: HR Call Center Representative 
Location: Pensacola, FL
Type: Contract, long term expected
Compensation: Negotiable
Work Model: Hybrid – onsite and remote
Hours: 40 hrs per week
Security Clearance: None but full background check is required 

Responsibilities

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise.

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.

• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.

• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints.

• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services.

• Perform functions in adherence to defined service level agreements.

• Ensure compliance with all HR-related policies, practices, and procedures.

• Support ongoing quality control checks to ensure efficiency and accuracy of basic processes and procedures.

• Perform research for process improvements; provide information to senior staff and leadership as directed.

Requirements

• 2+ years of call center experience.

• Advanced customer service focus and relationship management skills.

• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.

• Familiarity with various Human Resource issues, services, and systems.
 

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.