Customer Service Analyst

Job Purpose: Supports command center and client in completing and logging all store requests and concerns.

Essential Duties and Responsibilities:

· Receiving customer concerns and requests via email for East Coast/ West Coast stores.

· Logging all daily requests and concerns.

· Effectively communicating with warehouses and logistics team.

· Ensuring concerns are responded to and handled in a timely manner.

· Following up on pending items.

· Communicating to client when requests or concerns are completed.

· Update all charts daily.

· Send the end of the day email with updated data.

· Maintain a clean, neat, and organized work area at all times.

· Other duties as assigned.

Education and/or Experience:

· 2-3 years experience preferred.

· Knowledge of the company's products and services.

· Knowledge of Microsoft Word and Excel.