Critical Care Dispatcher (NIGHTS)

Schedule:

• Position Type: Full-Time, Alternating Shift Structure
• Week A: 3 Days On (12-Hour Shifts) / 4 Days Off
• Week B: 4 Days On (12-Hour Shifts) / 3 Days Off
• Nights- 9p-9a Sun.-Tues./Wed every other week or Thur.-Sat. every other Wed

THE HUDDLE: WHY THIS ROLE MATTERS

• Every second on the clock matters. In this role, you are not just a dispatcher; you are the “Quarterback” of a high-stakes, life-saving logistical operation.
• Your "ball" is a shipment of time-sensitive blood platelets. Your "end zone" is a hospital bed where a patient is waiting for a critical transfusion. Platelets have a notoriously short shelf life and are in constant demand. If a delivery stalls, a life is directly on the line. We need a tactical leader who commands the radio, reads the field, anticipates obstacles before they happen, and takes 100% ownership of every outcome.

YOUR GAME PLAN (RESPONSIBILITIES)

• Call the Plays: Independently orchestrate, route, and dispatch a network of independent contractor (IC) drivers to secure and deliver critical platelet shipments.
• “Scan the Field” (Precision Tracking): Maintain absolute, relentless visibility on every single active delivery. You must pay intense attention to every mile, checkpoint, and minute on the clock.
• “Call an Audible” (Advanced Problem Solving): When traffic jams, vehicle breakdowns, or hospital access issues threaten the play, you don't panic. You instantly diagnose the problem, evaluate your options, and execute a flawless backup plan to get the delivery back on track.
• Lead with Heart: Balance your tactical mindset with profound compassion. You understand that behind every order number is a human being—a father, a child, a mother—waiting for a transfusion. Your communication with drivers and medical staff must reflect that weight.
• Extreme Ownership: You hold the whistle. You take full, unconditional responsibility for every single outcome on your shift. No excuses, no finger-pointing—just results.

THE QUARTERBACK PROFILE (REQUIREMENTS)

• The Mindset: You thrive under pressure, possess an elite spatial/logistical IQ, and possess a natural instinct to lead and protect the mission.
• Problem-Solving Prowess: Proven ability to make split-second, critical decisions with limited information and zero supervision.
• Obsessive Detail-Orientation: A track record of monitoring complex, moving parts where a single missed detail can cause a failure.
• Empathetic Command: Strong communication skills that combine an assertive, calm authority with deep empathy for the patients we serve.
• Endurance: Ability to maintain peak mental sharpness and focus throughout a demanding 12-hour shift.

THE PERKS & SCHEDULE

• Elite Work-Life Balance: Our unique alternating schedule gives you built-in mini-vacations every single week:
• Week A: Work 3 days (36 hours), enjoy 4 consecutive days off
• Week B: Work 4 days (48 hours), enjoy 3 consecutive days off.
• Purpose-Driven Mission: No corporate fluff. Every shift you work directly impacts whether someone's loved one makes it home.

OnWay Transport - leading the nation in specialized "Final Mile" delivery- through technology, equality, integrity, and people who care!