Customer Service Representative

Beavercreek area company is looking for a Customer Service Representative to join their team immediately!

Job duties:

·      Manage the customer order lifecycle from quote creation through order fulfillment, including reviewing plant lists, preparing quotes, processing purchase orders, entering sales orders, and coordinating internal handoffs.

·      Serve as the primary liaison between customers, nurseries, trucking companies, and internal teams to ensure accurate, timely delivery of products.

·      Coordinate logistics and transportation activities, including scheduling shipments, tracking orders, and proactively resolving delivery changes or disruptions.

·      Respond to customer inquiries, monitor incoming communications, and provide exceptional service in a fast-paced, deadline-driven environment.

·      Maintain accurate order and customer records using Sage 100 and Microsoft Office applications.

·      Troubleshoot order, shipping, and customer service issues while exercising sound judgment, problem-solving skills, and a strong sense of urgency.

·      Prioritize and manage multiple tasks simultaneously, adapting quickly to seasonal business fluctuations and changing customer needs.

·      Build strong relationships with customers, vendors, and transportation partners through clear, professional communication and follow-through.

·      Develop a deep understanding of company operations, products, and processes to support continuous improvement and long-term business success.

This is a contract-to-hire opportunity working full-time hours. For more information, please call 937-224-8326.

• Experience with Sage 100
• Experience with MS Office Suite
• Strong communication & customer service skills