Call Center Specialist

We are looking for a Call Center Specialist to support food safety operations for a leading organization in the food and food processing industry in Estero, Florida. This long-term Contract position will serve as a key point of contact for customer and consumer inquiries while helping maintain compliance with food safety expectations, regulatory obligations, and documentation standards. The role is ideal for someone who combines strong customer service skills with experience in food safety, audit coordination, and cross-functional communication.

Responsibilities:

• Respond to customer and consumer questions related to food safety matters with professionalism, accuracy, and timely follow-up.

• Maintain food safety records, reports, and supporting documentation to help ensure readiness for internal reviews and external requests.

• Coordinate corrective action activities by tracking issues, gathering details, and following through on resolution steps.

• Support audit preparation and post-audit follow-up by organizing materials and assisting with compliance-related action items.

• Review supplier and grower information to confirm alignment with company food safety expectations and applicable standards.

• Complete customer questionnaires and requests for information by compiling clear, accurate, and well-documented responses.

• Monitor compliance requirements across food safety programs and help ensure procedures reflect current regulatory and customer expectations.

• Use customer service platforms and Microsoft Office tools to document interactions, manage case details, and communicate updates effectively.

• Experience in call center or customer support environments, including handling inbound inquiries and documenting responses clearly.

• Ability to manage documentation carefully and work with customer questionnaires, corrective actions, and compliance records.

• Proficiency with Microsoft Office and customer service software in a fast-paced setting.

• Strong written and verbal communication skills with the ability to interact effectively across teams and with external contacts.

• Spanish language skills are preferred, but not required.