Mail Production Specialist

Job Description:

Mail Production Specialist

Position Purpose

The Mail Production Specialist is responsible for distributing incoming and outgoing correspondence in a high-volume, production-based environment, ensuring accuracy, quality, and timely processing.

Education & Experience

·                     High school diploma or equivalent required

·                     3 months to 1 year of production-related experience preferred

Key Responsibilities

·                     Open, sort, and prepare incoming correspondence

·                     Scan and image incoming documents

·                     Record specified incoming documents accurately

·                     Appropriately file imaged claims, appeals, adjustments, and inferior-quality imaged claims

·                     Generate and mail correspondence related to submission errors

·                     Maintain accurate records, files, and processing documentation

·                     Meet established departmental production and quality standards

·                     Assist team members in other areas (in-office or remote) to align with business needs

·                     Lift and move totes weighing 35–40 pounds as required

Work Schedule & Overtime Requirements

·                     Standard schedule: 8:00 AM – 4:30 PM CST (40 hours per week)

·                     Mandatory overtime required based on daily mail volume

·                     Overtime flexes according to mail counts, with up to 8 hours of OT per week

Work Environment

·                     Production-based mailroom environment

·                     Processes claims mail for enterprise departments

·                     Fast-paced setting with fluctuating workload volumes

Story Behind the Need

·                     Supports a health plan or enterprise business unit

·                     Team operates in a collaborative, production-focused environment

·                     Responsible for processing claims-related mail for multiple departments

·                     Temporary staff are hired to provide workforce flexibility and meet changing staffing demands

Typical Day in the Role

·                     Perform daily mail processing tasks while meeting quality and production goals

·                     Open, sort, image, and file incoming documents

·                     Maintain accurate processing records

·                     Collaborate with team members to support operational needs

·                     Adjust workload and hours based on mail volume and overtime requirements

Compelling Story & Candidate Value Proposition

What Makes This Role Interesting

This role offers a dynamic and engaging work environment where employees can see tangible results from their efforts each day. The fast-paced, hands-on nature of the position makes it ideal for individuals who enjoy staying active, organized, and focused on task completion.

Team Culture

The team culture is collaborative, supportive, and driven by a shared commitment to accuracy and efficiency. Team members work closely together to meet deadlines, uphold quality standards, and contribute to a respectful and inclusive workplace.

Competitive Market Comparison

Compared to similar entry-level roles in retail or warehousing, this position offers limited customer interaction, making it well-suited for individuals who prefer behind-the-scenes work.

Unique Selling Points

·                     Opportunity to work in a secure and well-established industry

Value Added / Experience Gained

·                     Development of time management, organization, and attention-to-detail skills

·                     Hands-on experience in logistics and supply chain operations

·                     Exposure to a growing operational area across multiple industries

Candidate Requirements

Education

·                     High school diploma or equivalent

Experience

·                     Preferred: 3 months to 1 year of production-related experience

Licensure

·                     Not applicable

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