Service Advisor - Now Hiring

Diesel & Auto Solutions (DAS) is a full-service diesel, automotive, and light truck/RV repair shop that's served Joppatowne and the surrounding Harford County area for over 16 years. Our team brings more than 50 years of combined mechanical experience to every job, and as a NAPA AutoCare Center, we back that hands-on expertise with a national parts and support network.

DAS is hiring a Front Desk / Service Coordinator to run the front office — the first point of contact for customers and the connective tissue between customers, parts, and the shop floor. This role covers customer intake, repair order writing, parts ordering, and scheduling, and reports to the General Manager and the Owner.

Customer Intake & Service Writing

• Greet customers and check in vehicles, listening to and documenting their concerns accurately
• Write up repair orders (ROs) with the reported issue, vehicle information, and priority
• Prepare estimates and clearly explain costs, parts, and recommended work to customers
• Keep customers updated on job status and communicate any changes in scope or cost before work proceeds
• Process payments and close out completed repair orders

Scheduling & Workflow Coordination

• Schedule customer appointments and manage the shop's daily and weekly booking calendar
• Coordinate job assignments and timing with technicians to keep bays and workflow moving
• Flag scheduling conflicts or capacity issues to the General Manager

Parts Ordering & Vendor Coordination

• Order parts needed for scheduled and in-progress repair orders
• Coordinate with NAPA and other parts vendors on availability, pricing, and delivery timing
• Track incoming parts against open repair orders to avoid delays

Administrative & Front Office Support

• Answer phones and respond to customer inquiries throughout the day
• Maintain accurate customer and vehicle records in the shop management system (Mitchell 1)
• Handle customer concerns or complaints with professionalism, escalating as needed
• Keep the front office organized and support other administrative tasks as needed

Required

• Experience in a similar front-desk, service writer, or service advisor role at an automotive or diesel repair shop
• Strong organizational skills and the ability to juggle phones, scheduling, and paperwork without losing track of details
• Clear, professional communication style with customers and shop staff alike
• Basic familiarity with automotive/diesel repair terminology and common parts
• Comfort with computer-based scheduling and record-keeping systems
• Valid driver's license

Preferred

• Experience with Mitchell 1 or similar shop management software
• Prior experience ordering parts or coordinating with vendors
• Experience with NAPA AutoCare or a similar aftermarket parts/service program

This position reports to the General Manager and the Owner.

• Base salary: $22–$26/hour, commensurate with experience, plus our Company Profit-Sharing Plan

Benefits: 401(k) with company match, health, dental, and vision insurance, and paid vacation

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• Reliable transportation to and from work
• Valid driver's license
• Math skills: calculating sales totals
• Math skills: tracking inventory usage
• Comfortable handling customer complaints
• Available to work: weekdays
• Available to work: weekends
• Available to work: overtime
• 2-3 years of total work experience