Guest Services Associate (Customer Service)

Scott Family Amazeum | Bentonville, AR
Part-time | Non-exempt | $12/hour, 15-20 hours for daytime shift between the hours of 8am-6pm.

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

• Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds.
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• Essential Functions
• Provide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phone
• Proactively and warmly welcomes guests, responds to questions, and offers guidance.
• Exhibits critical thinking skills by anticipating guest and member issues and proactively takes ownership to solve issues and address needs.
• Relays information to guests about current and future Amazeum programs
• Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
• Validates membership cards and pre-purchased tickets for admission
• Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift
• Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
• Return phone calls as necessary to resolve outstanding questions.
• Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
• Facilitates welcome spiels  and checks-in birthday celebrations as well as field trip and group visits
• Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)
• Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency
• Communicate and work in a team manner with coworkers to ensure a smooth operation.
• Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
• Conducts light daily cleaning tasks to maintain a clean and safe experience
• Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
• Establishes and maintains collaborative interdepartmental relationships
• Assist with Guest Services oriented tasks during special events
• Work extended schedule during peak periods as needed
• Represents the Amazeum in a professional manner at all times including adherence to department standards
• Perform additional duties as required

Join a fun, mission-driven team that creates meaningful experiences for children and families in our community. You’ll gain valuable customer service experience while working in a unique, playful environment.

Applicants must be authorized to work in the United States and successfully complete a background check.

Required qualifications:

• Legally authorized to work in the United States