PT Member Service Rep I - Kingstowne
| Verified Pay check_circle | Provided by the employer$19.54 - $24.43 per hour |
|---|---|
| Hours | Part-time |
| Location | Alexandria, Virginia |
About this job
Job Description
Why Join Apple?
At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.
We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.
Why Work at Apple FCU
· Recognized as a WTOP Top Workplaces (2026)
· Collaborative, welcoming environment with forward-thinking leadership
· Competitive, comprehensive benefits package, including:
- Medical, dental and vision coverage
- 401(k) with employer match
- Paid time off and 11 paid federal holidays
- Paid volunteer time to give back
- Tuition reimbursement and ongoing training opportunities
- Annual TEAM Bonus plan.
Role:
To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.
Essential Functions & Responsibilities:
- Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed.
- Balances cash drawer and daily transactions.
- Post transactions to member accounts and maintain member records.
- Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
- Cross-sells Credit Union services.
- Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
- Other duties as assigned.
Performance Measurements:
1. To provide friendly, professional, personal service to all customers.
2. To balance at least XX% of the time, being no more then $X off and with total offages not to exceed $XX in a X month period.
3. To handle an established XX% of branch/department transactions as determined by department head to be measured in performance evaluation goals.
4. To strive for posting accuracy, measurement to be determined by department head and to be measured in performance evaluation goals.
5. To troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
6. To make a minimum of X sales referrals per month.
7. To make a minimum of X investment referrals per month.
8. To maintain a dependable record of attendance and timeliness.
Knowledge and Skills:
Experience - One year to three years of similar or related experience.
Your Privacy Choices